Product updates · 5 October – 11 October 2026
What’s new the week of 5 October 2026.
The 77 changes that went live in every Corella that week, in Corella’s own words, newest first, each with the help page that shows how it works.
77 changes, newest first
The week of 5 October 2026
5 October – 11 October 2026 · 77 changes
Rostering and timesheetsA declined visit can go straight to the job board
Switched on, Post a visit someone can’t do to the job board puts a visit on the job board when a carer says Can’t do it and it is left short of staff, and tells the people who could work it.
Reports → Declined visits lists every Can’t do it with the reason and where the visit stands now.
Switched on in Settings → Attendance rules → Post a visit someone can’t do to the job board
For coordinators, carers · every sectorHelp: Attendance rulesRostering and timesheetsApprove a timesheet from the shift itself
Once someone on a shift has clocked on, its form shows a Timesheets panel — each person’s scheduled and clocked hours, a late clock-off and the kilometres claimed — with the Timesheets page’s own Approve and Undo.
For coordinators, finance · every sectorHelp: TimesheetsClients and intakeFollow up an as-needed dose, and download the medication record
After giving an as-needed medicine on a visit, the carer’s Add follow-up records how it went, shown beside the dose.
Medication record, on the Medications tab, counts the entries by outcome as recorded for the days you choose and downloads them as a spreadsheet.
For carers, coordinators · every sectorHelp: MedicationsClients and intakeA case’s booked funding prices transport as the invoice will
The funding a case shows as booked prices each visit the way the invoice run will, including the kilometres of activity-based transport on an NDIS service.
For coordinators, finance · NDISHelp: A caseRostering and timesheetsPut a company vehicle on a shift and log its odometer
The office puts a company vehicle on a person’s place on a shift, under Vehicles in its drawer, and the carer reads its odometer when they take it and when they finish with it.
The readings go into the vehicle’s log, each with a photo of the odometer while Ask for a photo of the odometer is on, and the shift’s Vehicles panel shows the distance driven.
For coordinators, carers · every sectorHelp: ScheduleStaff, HR and trainingSet a most-hours-a-day cap for each staff member
Edit profile now holds Max hours / day beside Max hours / week, and the roster warns when a shift would take someone’s day past it.
For coordinators · every sectorHelp: A staff memberClients and intakeExport a client’s progress notes as a CSV or a PDF
Export notes, on a client’s Notes tab, gives every note about them for the days you choose — up to two years, oldest first, with each note’s sections, who wrote it, the shift and its addenda — as a CSV, or as a PDF saved under Reports.
For coordinators · every sectorHelp: NotesRostering and timesheetsExtend until says how many shifts it will add
As you pick a date in Extend until, the shift’s form says how many shifts it will add and from when to when, before anything is added.
For coordinators · every sectorHelp: ScheduleRostering and timesheetsFamilies can ask for a visit, or to cancel one, from the portal
Switched on, families ask from the portal for a visit or to cancel one, and each request waits under the roster’s Shift requests or Asked to cancel for the office to answer, with the notice counted from when they asked.
Families ask at least sets how many hours before a visit a request must come.
Switched on in Settings → Attendance rules → Families can ask from the portal
For families, coordinators · every sectorHelp: ScheduleMessages, forms and documentsA billing form can be needed before clock-off
A form set to Required for billing can be limited to visits of some appointment types, and Needed before clock-off has the carer clock off once it is filled in for each client on the visit.
Your shift, step by step shows it as a must-do step.
Switched on in Forms → Edit a form → Needed before clock-off
For coordinators, carers · every sectorHelp: FormsIncidents, safety and qualityClosing an incident with open actions asks for the reason
Closing an incident while follow-up actions are still open lists them and asks why in a sentence, and the reason, who gave it and when stay on the Close-out card and the incident PDF.
For coordinators · every sectorHelp: An incidentIncidents, safety and qualityReminders before an incident’s reporting dates fall due
Everyone who manages incidents is reminded 12 hours before the 24-hour notification falls due and a day before the second report, and a follow-up action’s owner the day before it is due.
Each step on the incident shows when its reminder was sent.
For coordinators · every sectorHelp: IncidentsClients and intakeA Medical history tab for conditions, procedures and allergies
A client’s Medical history tab records conditions with when they were diagnosed and whether they are current, past procedures, and allergies with the reaction and how severe, with everyone’s entries as one CSV.
Their allergies and reactions open the carer’s need-to-know brief as its Allergy list.
For coordinators, carers · every sectorHelp: Medical historyClients and intakeA medicine can say what it is for, its course and its next review
A medicine can say what it is for — one of the client’s conditions, your own words, or both — run for a course with a first and last day, and carry a Next review, recorded with Confirm review.
A review due within 30 days, or past, is listed under Needs attention as Medication review.
For coordinators, carers · every sectorHelp: MedicationsClients and intakeLet only a client’s own team work with them
Only their team works with them, in a client’s Edit profile → Teams, offers only staff on their teams for that client’s shifts, on the roster and the job board, and a save with anyone else is refused.
Switched on in A client’s Edit profile → Teams → Only their team works with them
For coordinators, carers · every sectorHelp: A client's recordClients and intakeInvite a client or their family to the portal from the record
Portal access, on a client’s record, gives the client or someone in their family their own portal sign-in, and shows who is invited, who has joined and when they were last on, with Send link again, Turn off and Turn on.
For coordinators, families · every sectorHelp: OverviewRostering and timesheetsA repeating shift says how far the roster reaches
A repeating shift whose last shift on the roster is three weeks away or less shows as ending soon, and when the roster stops short of the end you chose, it says how far the roster reaches.
The reminder opens that last shift, where Extend until is.
For coordinators · every sectorHelp: ScheduleCare and clinical recordsRestore a deleted progress note
A deleted progress note is kept: an administrator ticks Deleted notes on Progress notes to see who deleted each and when, and Restore puts one back exactly as it was.
For owners · every sectorHelp: Progress notesRostering and timesheetsA shift can count as more than one appointment type
Under a shift’s Appointment type, Also counts as ticks the other types the shift counts as in the roster’s type filter, while pay and billing follow its main type.
Don’t flag as short of staff, beside Staff required, keeps a shift off Shifts to fill and the unfilled hours.
For coordinators · every sectorHelp: ScheduleRostering and timesheetsMake a one-off shift on several days at once
Also on these days, in the New shift and Copy shift forms, adds the other days a one-off shift should be on, and Create shift makes one on each.
Every day is checked first and any clash is named, so the shifts are made together.
For coordinators · every sectorHelp: ScheduleStaff, HR and trainingMark a staff document verified, and choose what shows in their app
On a staff member’s Compliance tab, Mark verified records that the original was checked, by whom and when.
Shown in their app decides whether a record is listed in their My documents, and it counts for compliance either way.
For coordinators, carers · every sectorHelp: A staff memberStaff, HR and trainingTrack each staff member’s next review
Edit profile → Next review sets the day a staff member’s next review is due, and the staff list shows Review due from 30 days before and Review overdue after it.
For coordinators, owners · every sectorHelp: A staff memberStaff, HR and trainingSee who has signed in and what each new carer still has to give
A staff record shows when the person last signed in and lists what they still have to give — a phone number, an emergency contact and each required document.
Their home page shows the same list as Finish setting up, each item linked to where it is done.
For coordinators, carers · every sectorHelp: A staff memberClients and intakeHow long a client has been in their status, and a waiting list
Under a client’s name, the record says how long they have been in their status — “Active since 3 Oct 2026 · 7 days” — counted from the day Corella saw it begin.
Add to the waiting list marks a prospect as waiting for a place, and Waiting list on the clients list shows everyone waiting and for how long.
For coordinators · every sectorHelp: A client's recordRostering and timesheetsText an open shift to the carers who could take it
Text this open shift, in a published shift’s Actions once it is on the job board, texts its day and hours to the people who could take it, where your practice’s texts are on.
Before anything is sent, the dialog shows who it reaches and the text each of them reads.
Switched on in Settings → Communications
For coordinators, carers · every sectorHelp: ScheduleYour websiteKeep your website’s FAQs and useful links in Corella
Website → FAQs and Website → Resources hold your website’s questions and answers and its useful links, each with Show on website and in your own order.
For owners · every sectorHelp: FAQsYour websiteWrite each website side’s chooser tile in Corella
With Aged care and NDIS sides on, Website → Site content holds what your website’s chooser shows for each side — a title, a short line, a paragraph and a photo — and Show first sets the order.
Switched on in Website → Site content → Aged care and NDIS sides
For owners · NDIS, Aged careHelp: Site contentYour websiteKeep website testimonials with the person’s consent on record
Website → Testimonials keeps each testimonial in the person’s own words, with how they agreed to be named and their consent — who gave it, on what day and how — and the ones ticked Show on website appear there in your order.
For owners · NDIS, Aged careHelp: TestimonialsThe carer appYour shift, step by step, on the carer’s phone
Under the shift’s own card, Your shift, step by step lists what the shift asks of the carer in the order a visit goes — what is done, what is next and what clock-off waits for — each linked to its section.
For carers · every sectorHelp: My shiftSettings and subscriptionDownload a copy of everything in your Corella
Settings → Your data → Make a copy gives a copy of every record and file in your Corella, ready to download for 7 days, and says how long Corella keeps your records.
For owners · every sectorHelp: Your dataClients and intakeNDIS numbers are checked as nine digits from entry to claim
An NDIS number is checked as nine digits where it is typed, in a spreadsheet import and in both claim batches.
Needs attention on the clients list names active NDIS clients whose number is missing or in another format, on practices that support NDIS clients.
For coordinators, finance · NDISHelp: ClientsYour websiteAged care and NDIS sides for your website
If your website has an Aged care side and an NDIS side, switch on Aged care and NDIS sides under Website → Site content and tick the side each service, program and news post shows on.
An item with neither tick shows on both sides.
Switched on in Website → Site content → Aged care and NDIS sides
For owners · NDIS, Aged careHelp: Site contentYour websiteChoose who can be booked for meetings on your website
Each published person’s Bookable switch, under Website → Team, decides whether people can book a meeting with them on your website.
On My profile, staff the website shows can take themselves off its booking picker, or back on, with Meetings booked on our website.
For owners, carers · every sectorHelp: TeamSettings and subscriptionGive someone the website and keep Settings closed to them
Settings → Roles can give a role the Website row, which opens the Website screen while Settings stays closed to them.
Who and which programs your website shows sit under Website → Team and Website → Programs.
For owners · every sectorHelp: RolesCare and clinical recordsSet how each allied health document is kept
Under Allied health → Documents we ask for, each document can be one you complete yourselves, good for so many months from the day it was issued, or kept with its number.
Whoever you name to keep them current is told 30 days and 7 days before a document lapses, and on the day.
For coordinators · every sectorHelp: Allied healthCare and clinical recordsBook allied health appointments and see double-ups first
Providers and the office book allied health appointments with a client, a double-up with a shift or another appointment is shown before saving, and Allied health → Appointments shows every provider’s week.
On the roster’s Clients view each appointment sits in the client’s day, and a shift booked over one is held with a warning.
For coordinators · every sectorHelp: Allied health appointmentsCare and clinical recordsAllied health referrals record who referred, how, and their stage
Putting a provider on a client’s Allied health team records who made the referral and how — a phone call, an email, a letter or fax, a referral form and more.
Each referral carries a stage from Referral to Ongoing support, moved by the office or by the provider in their portal.
For coordinators · every sectorHelp: An allied-health providerMeals, consumables and vehiclesArchiving an asset records how and when it left
Archive… on an asset asks how it left — sold, traded in, written off, lost or stolen, or no longer needed — and the day, and the Archived view lists it with how it left.
For coordinators, owners · every sectorHelp: Vehicles & assetsThe carer appCarers can ask for shifts, and the office books them
Where it is switched on, carers use Ask for a shift on My shifts for one of their own clients, or their own time, with the day and the times.
Each request waits under Shift requests on the roster, where Book opens the New shift form filled in from it, or Decline sends the carer a reason.
Switched on in Settings → Attendance rules → Carers can ask for shifts
For carers, coordinators · every sectorHelp: My workRostering and timesheetsCheck a person’s hours and pay against their invoice
Payroll → Check hours lists one person’s visits in a period with the hours and pay the payroll engine works out, approved and paid visits totalled apart from those still waiting.
Type the hours and amount from an invoice, and the difference is said in words.
For finance · every sectorHelp: Check hoursClients and intakeGroup clients into areas by postcode
Settings → Teams → Areas groups the people you support by town or district: an area is a name and the postcodes it covers, and everyone on file falls into one by their postcode.
The clients list then filters by area, and the shift, invoice and client reports have an Area column.
Switched on in Settings → Teams → Areas
For coordinators, owners · every sectorHelp: ClientsIncidents, safety and qualityComplaints, feedback and compliments, from your website too
The Complaints register records each item as a complaint, feedback or a compliment, with feedback and compliments counted on their own line, and opening one shows the whole message and how to reach the person.
Your website’s feedback form sends them straight in, and allied health providers raise them, or report an incident, from their portal.
Switched on in Settings → Website → Feedback and complaints from your website
For coordinators, owners · every sectorHelp: ComplaintsMessages, forms and documentsReport on a form’s responses, and download them
Forms → Report shows every response to a form in a period as one row, with each question’s answer as a column, and Download CSV gives exactly what the screen shows.
The page’s address keeps your choices, so a bookmark brings back the same report.
For coordinators · every sectorHelp: Form responsesClients and intakeImport clients from a spreadsheet
Administrators bring a whole list of clients in at once with Import from a spreadsheet, beside New client, and every row says whether it will be added, is already here, or is refused and why.
A client already here is left exactly as they are.
For owners · every sectorHelp: Import clients from a spreadsheetBilling, claims and fundingThe invoice run holds back a split that differs from its shift
A shift whose split differs from its own times is held back from the invoice run and listed with the reason; re-draw the split on the shift and it bills in a later run.
For finance · every sectorHelp: New invoice runSettings and subscriptionSet the day your pay period starts, weekly or fortnightly
Settings → Attendance rules → Pay period takes the day one of your pay periods began and whether pay runs cover a week or a fortnight.
Payroll then offers your last whole pay period, Timesheets shows a pay week at a time, and the award check counts weekly overtime over it.
Switched on in Settings → Attendance rules → Pay period
For finance, owners · every sectorHelp: Attendance rulesSettings and subscriptionYour state’s public holidays are built in
Settings → Public holidays shows your state’s public holidays for this year and the next two, and loads the missing days with one press so they pay and bill at holiday rates.
From 1 December, administrators are reminded when next year’s are still to load.
For owners, finance · every sectorHelp: Public holidaysRostering and timesheetsSee the roster’s week as a table
Table, beside Print on the roster, lists the week one row per person on each shift — planned and clocked times, the client, travel, expenses and whether a note was written — with Show only filters and Download CSV.
For coordinators · every sectorHelp: Roster as a tableRostering and timesheetsA repeating shift can go to a different carer each week
In a new shift’s Repeats, A different person each week takes two to six carers in the order they take turns, one person on each shift.
Extending the series, or changing this and later shifts, carries on the turns.
For coordinators · every sectorHelp: ScheduleRostering and timesheetsSave a shift as a named template
Actions → Save as template keeps a shift’s set-up under a name, a new shift offers Start from a template, and Shift templates in the roster’s toolbar lists, renames and deletes them.
A template fills the form, and the shift is saved when you press Create shift.
For coordinators · every sectorHelp: ScheduleStaff, HR and trainingAdd a staff member now and give them a sign-in later
New staff member → No sign-in for now puts the person on the roster and pay straight away, in a staff seat like anyone else, and Actions → Send set-up link gives them a sign-in when you are ready.
For a carer, the email can wait until then.
For coordinators, owners · every sectorHelp: StaffBilling, claims and fundingBill a fixed amount on a schedule with standing charges
Invoices → Standing charges bills a client a fixed amount every week, fortnight or month, apart from any visit — equipment hire or a program fee, say — from a first day to an optional last day.
Each invoice run adds what has fallen due, once.
For finance · every sectorHelp: Standing chargesSettings and subscriptionChange between monthly and yearly payments on the Subscription page
Change to yearly payments, or to monthly, changes how your subscription is paid from the end of the period already paid for, and Undo the change takes it back until then.
On a paid yearly plan, End the yearly plan early stops Corella that day and asks for a refund of the whole months unused.
For owners, finance · every sectorHelp: SubscriptionStaff, HR and trainingUpdate staff records from your own staff sheet
Update from a spreadsheet, beside New staff, fills in many staff records at once — phones, addresses, dates of birth, emergency contacts and more — finding each person by their sign-in email.
Every change shows what it was and what it becomes before one press applies them all.
For owners · every sectorHelp: Update staff from a spreadsheetYour websiteList your services for your website in Corella
Website → Services keeps the services you offer as your website shows them — each with a short line, who it is for, how it is funded and a photo — and Show on website puts one there straight away.
Each program can carry a photo and a line saying when it runs.
For owners · every sectorHelp: ServicesThe carer appRecord a Webster pack’s dose once for every medicine in it
Packed in a Webster pack at, on a medicine, ticks the times the pharmacy packs it — Breakfast, Lunch, Dinner, Bedtime.
On a visit each pack time is listed above the medicines, and recording it once as Given, Refused or Missed writes an entry for every medicine packed then.
For carers, coordinators · every sectorHelp: My shiftRostering and timesheetsSplit a shift while you create it
The New shift form offers Split beside each person, so a shift is split between line items before it is first saved, and the split is saved with the shift.
For coordinators · every sectorHelp: ScheduleStaff, HR and trainingAdd a staff seat in the same step as adding the person
When every seat your plan pays for is in use, adding, hiring or reactivating a staff member shows an administrator or finance person what one more seat costs and lets them pay right there, and the person is added straight after.
For owners, finance · every sectorHelp: StaffStaff, HR and trainingGeneral job applications from your website reach Recruitment
A general application from your website — for any role rather than an advertised job — lands in Recruitment under Talent pool.
For owners, coordinators · every sectorHelp: RecruitmentSettings and subscriptionAllied health providers get their sign-in code by text
Where your practice’s texts are on, an allied health provider’s sign-in code comes by text to the mobile on their Allied health record, and otherwise by email.
Switched on in Settings → Security → Open the allied-health portal
For owners, coordinators · every sectorHelp: SecuritySettings and subscriptionScreens use your words for clients and staff
Screens, messages and exports across Corella — the roster’s bulk edit, shift signatures, the staff picker, the meals orders table and the incident export among them — use the words your organisation has chosen for the people you support and for your staff, under Settings → Roster display.
For coordinators, owners · every sectorHelp: Roster displayCare and clinical recordsAn allied health portal for your providers
Switched on, the allied-health portal lets your providers sign in with a code, see the clients you have put them on, write notes kept on the client’s record, and send their documents for you to confirm.
Their access to a client ends with the referral’s last day, and they are emailed that it has ended when your emails are switched on.
Switched on in Settings → Security → Open the allied-health portal
For coordinators, owners · every sectorHelp: Allied healthCare and clinical recordsKeep allied health providers and their documents in Corella
Allied health holds each provider and their compliance documents with the day each lapses, lists what needs action, and reminds the office 30 days and 7 days before a document lapses and on the day.
A provider goes on a client’s Allied health team from the client’s record, from a day until a day.
For coordinators, owners · every sectorHelp: Allied healthThe carer appCarers record a client’s charts from their shift
While clocked on, a carer presses Record beside a chart the office keeps for the client on their shift, fills it in and chooses when — now, or 15 minutes to 2 hours ago, as far back as their clock-on.
Switched on in Settings → Attendance rules → Charts on the shift
For carers, coordinators · every sectorHelp: My shiftStaff, HR and trainingCorella’s own role courses, ready to publish
Training & learning holds Corella’s own courses — ready to publish: short courses on using Corella for each role, for NDIS, aged care and wound care, each with a picture of every screen it covers.
Look inside shows one as your staff would see it, and Publish makes it one of your courses for its role.
For owners, coordinators · every sectorHelp: Training & learningRostering and timesheetsShifts across a daylight-saving change count the time that passed
A shift across a daylight-saving change is paid and billed for the time that passed — an hour less on the October night the clocks go forward, an hour more on the April night they go back — and the forecast and the roster’s price quote count it the same way.
For finance, coordinators · every sectorHelp: PayrollClients and intakeA dose written up after its visit stays on the visit’s day
A dose recorded after its visit ended belongs to the visit’s day and says written up later, on the medication chart, the Medications tab and the visit card.
A stopped medicine reads Stopped everywhere, “recorded as” names the route too, and the audit log shows a medicine edit’s before and after.
For coordinators, carers · every sectorHelp: MedicationsRostering and timesheetsFormat a shift’s instructions for staff
Instructions for staff has a small toolbar — bold, italic, underline, five colours, bulleted and numbered lists, and links — with a preview of how staff will see it on their phone.
For coordinators, carers · every sectorHelp: ScheduleIncidents, safety and qualityA new or changed hazard tells the client’s team leader
When a hazard is added or changed on a client’s risk assessment, each of their team leaders who can open Risk assessments gets an urgent notice to check the job safety analysis still covers it.
For coordinators · every sectorHelp: Risk assessmentsClients and intakeFunding limits that start again each week or month
A service agreement can carry Limits that start again — a number of hours or dollars a week, from Monday, or a month, for every service or one — and the client’s Funding tab shows how much this week or month has used.
The roster warns when a shift or a new repeating series would take one over, and Copy week, extending a series and bulk edits say afterwards which limits they took over.
For coordinators · every sectorHelp: FundingThe carer appMy timesheets lists the shifts that have started
My timesheets lists a carer’s shifts that have started, from four weeks back, and shifts still to come stay on My shifts.
For carers · every sectorHelp: My timesheetsRostering and timesheetsFilter the roster by appointment type
Once your practice has appointment types, the roster offers a filter by appointment type beside the status filter — one type, or No type.
For coordinators · every sectorHelp: ScheduleRostering and timesheetsThe staff picker puts the client’s team first
With a client on a shift, the staff picker lists the client’s team first, their preferred carers at the top, then everyone else; a carer blocked for them is left off, and anyone booked or unavailable is greyed with the reason.
A client’s team is staffed from their Edit profile → Teams, and Settings → Teams offers to link each team named after one client.
For coordinators · every sectorHelp: ScheduleYour websiteChoose your website’s design inside Corella
Website → Design picks your website’s design from Corella’s gallery, with your two colours, your headline and a photo for each place in it, and Publish this design puts it live.
For owners · every sectorHelp: DesignSettings and subscriptionSettings → Xero says in one sentence what a lapsed link needs
When the link to Xero needs attention, Settings → Xero says what happened in one plain sentence, such as “The link to Xero has lapsed — reconnect to carry on.”
For owners, finance · every sectorHelp: Xero
Newer: the week of 12 october 2026 Older: the week of 28 september 2026
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