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Clients and intake

A case

One episode of care end to end — its dates, its payer, and everything recorded against it.

Updated 15 October 2026Corella’s help for this screen, word for word

Module:
Cases & payers (rate cards, funding), switched on in Settings → Modules
Access:
Care planning and coordination at Office, set by role in Settings → Roles

Step by step

  1. Check the dates and the payer before adding work to it.
  2. Close it when the episode finishes.

Tips

  • The participant/claim number and the approval number print on every invoice raised against this case.
  • Updating the approval number changes what FUTURE invoices quote. Invoices already raised keep the number they were raised under, on purpose: a funder matches payment on that number, so a document that restated it would stop matching.

This is the help Corella shows on this screen, word for word, written in its default words: client and carer.

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