Product updates · 28 September – 4 October 2026
What’s new the week of 28 September 2026.
The 34 changes that went live in every Corella that week, in Corella’s own words, newest first, each with the help page that shows how it works.
34 changes, newest first
The week of 28 September 2026
28 September – 4 October 2026 · 34 changes
Messages, forms and documentsReading a paper form follows your practice’s AI switch
Reading a paper form is an AI feature, so it is offered only when your practice has switched AI on (Settings → Modules → AI assistance).
Switched on in Settings → Modules → AI assistance
For owners · every sectorHelp: Form from a documentSettings and subscriptionA pay rate far above its weekday rate is caught as a typing slip
A pay group rate more than four times its weekday rate is refused in the editor, named on the Settings card and the Setup page, and a pay run that would use it stops until it is corrected.
For finance, owners · every sectorHelp: Pay groupsSettings and subscriptionShiftworker pay groups for weekday evening and night shifts
With Staff on this group are engaged as shiftworkers ticked on a SCHADS pay group, a weekday shift that finishes after 8 pm and by midnight is paid the evening rate for all of its hours, and one that finishes after midnight or starts before 6 am the night rate for all of its hours.
Weekend and public holiday hours keep their own rates; tick it for staff you have told in writing that they are shiftworkers.
Switched on in Settings → Pay groups → Staff on this group are engaged as shiftworkers
For finance, owners · NDIS, Aged careHelp: Pay groupsSettings and subscriptionReminder emails before a trial ends and before renewals
Administrators and finance staff get a reminder email a week before a free trial ends, a month before a yearly renewal, and every six months on a monthly plan.
For owners, finance · every sectorHelp: SubscriptionClients and intakeService agreements use each funding scheme’s own words
A service agreement, and the page where it is signed, call the person by their funding scheme’s own word, and by your organisation’s word for a private arrangement.
For coordinators, families · every sectorHelp: FundingMessages, forms and documentsA billing form can be limited to visits for some services
A form switched to Required for billing can be limited, under On visits for, to visits for some services as well as to clients of some programs.
For coordinators · every sectorHelp: FormsClients and intakeClient checks show last week’s count beside this week’s
Beside each Needs attention count on the clients list, “was” shows the same check’s count at Corella’s weekly snapshot, taken each Monday morning, with the day named above the cards.
For coordinators · every sectorHelp: ClientsIncidents, safety and qualityA complaint is resolved or closed once its outcome is recorded
Resolving or closing a complaint asks for its outcome first — what was found and what was done.
For coordinators · every sectorHelp: ComplaintsMeals, consumables and vehiclesRecord a consumable’s use with the day and where it came from
Record use, on Consumables, takes the day it was used and the place it was taken from, so stock on hand moves with it.
For coordinators · every sectorHelp: ConsumablesBilling, claims and fundingSupport coordination claims count the notes they will take
Support coordination claims counts only the notes a batch will take, and says before you press how many billable notes it leaves out and why.
A submitted coordination report is locked, so a correction is written as a new report.
For coordinators, finance · NDISHelp: Support coordination claimsBilling, claims and fundingCorrect a rejected NDIA claim line and claim it again
A released rejected line waits under Rejected lines to claim again, where its item number, quantity or unit price can be corrected, and goes into the next batch whatever its date.
A reconciled batch lists the rejected lines with the NDIA’s reason and the part-paid ones with what was paid.
For finance · NDISHelp: NDIS bulk payment requestsCare and clinical recordsAsking a colleague to countersign a note tells them
Asking a colleague to countersign a progress note sends them an urgent notice, “A note is waiting for your countersignature”, and after a note is sent back its author can ask again.
For coordinators · every sectorHelp: Progress notesClients and intakeConverting a lead or completing an intake checks for duplicates
Converting a lead and completing an intake run the same duplicate check as a referral: a lead can be linked to the record it matches, an intake can open that record instead, and either can go ahead as a different person.
For coordinators · every sectorHelp: Intake & CRMBilling, claims and fundingExtend an AT-HM grant within its tier’s rules
Extend, beside End funding and Cancel funding on an active AT-HM grant, moves its end date later, up to its tier’s longest, with what the extension rests on recorded.
The grant’s hint states the program’s own rules for each tier.
For coordinators, finance · Aged careHelp: Support at HomeClients and intakeFunding used is counted one way in every figure
Spending against a service agreement is counted one way on the Funding tab, in the budget alert, the forecast and reports, and the alert says it is a share of the funding released to date.
For coordinators, finance · NDISHelp: FundingBilling, claims and fundingHome care provider joins the payer types
Payers & rate cards offers Home care provider as a payer type, for a home-care provider that buys your services.
For finance, coordinators · Aged care, Community nursingHelp: Payers & rate cardsIncidents, safety and qualityYour incident categories sit beside the incident type
Where your organisation keeps its own incident categories, a report records your category beside Corella’s incident type, and a category with the same name as a type sets that type.
For coordinators, carers · every sectorHelp: Incident reportingSettings and subscriptionThe award check flags a sleepover longer than your limit
The award checks’ Longest sleepover (hours, 0 = no limit) is 8 hours unless you change it.
A longer sleepover is flagged on the roster, which says to roster the hours either side as their own shifts, and a pay run that includes one stops, naming each carer and night.
Switched on in Settings → Attendance rules → Longest sleepover (hours, 0 = no limit)
For coordinators, finance · NDIS, Aged careHelp: Attendance rulesThe carer appA save lost on the way says so on every screen
When a save is lost on the way, such as a phone dropping signal mid-visit, every screen says “That didn’t go through. Refresh to check before trying again.”
For carers, coordinators · every sectorClients and intakeMedication entries keep the medicine as it was recorded
Each medication entry keeps the medicine’s name, strength and dose as they stood when it was recorded, so earlier entries read “recorded as” after the medicine is edited.
For coordinators · every sectorHelp: MedicationsClients and intakeNeeds attention lists medication lists still to enter
A client whose medication list arrived as text, from a referral or an import, is listed under Needs attention as Medication list to enter until their medicines are entered.
For coordinators · every sectorHelp: ClientsThe carer appA visit’s medicines show what is already recorded
On a visit, each medicine lists what has been recorded for it on that visit, and a second entry waits behind Record another.
Each dose recorded on a visit appears in the visit’s activity.
For carers, coordinators · every sectorHelp: My shiftBilling, claims and fundingAged-care invoices and letters carry the My Aged Care ID
Invoices and letters for a client in aged care carry their My Aged Care ID, their plan is named as their care plan, and the family portal shows a Support at Home client their own budget.
For finance, coordinators, families · Aged careHelp: An invoiceClients and intakeNotes, wounds and documents file on a client’s case
A progress note written on a visit joins that visit’s case, and an office note, a new wound or a document can be filed on one of the client’s cases.
A converted referral offers Open a case from this referral, with the new case filled in from it.
For coordinators · every sectorHelp: A caseClients and intakeOne NDIS plan, managed two ways
Set a budget category’s Managed by on an NDIS service agreement, for example NDIS — plan managed, and that category’s work is invoiced on its own route to the plan manager named on the agreement, while the rest stays as the plan.
For finance, coordinators · NDISHelp: A client's recordBilling, claims and fundingEvery plan-managed invoice has a tab and reaches a statement
The Invoice inbox has a Declined or cancelled tab, and an invoice entered after its month’s statement goes on the next statement under “Entered after an earlier month’s statement”.
Cancel is offered before an invoice’s claim is lodged with the NDIA, or after the NDIA rejects it.
For finance · NDISHelp: Invoice inboxBilling, claims and fundingFamilies see the day an invoice is approved automatically
Each invoice waiting for a family’s approval on the portal names the day it is approved automatically if they leave it.
For families · NDISHelp: Invoice inboxReports and forecastingThe Revenue report counts issued invoices only
The Revenue report, and the client service-hours report’s invoiced value, count issued invoices only, and each report’s subtitle says so.
For finance · every sectorHelp: ReportsThe carer appCarers send a renewed document from their phone
When a document is renewed, a carer uses Send a new copy beside it in My documents — a photo or the PDF — and the office confirms it once on their Compliance tab, which clears the roster’s warning.
For carers, coordinators · every sectorHelp: My documentsIncidents, safety and qualityAged-care incidents follow the Serious Incident Response Scheme
An incident for a client in aged care is reported under SIRS to the Aged Care Quality and Safety Commission: the report form, the register and its exports follow the Act’s incident kinds, Priority 1 or 2, and each priority’s dates.
For coordinators · Aged careHelp: An incidentSettings and subscriptionAgree to texts and set a monthly limit in Settings
Switching texts on in Settings → Communications records your agreement to their price, and an optional monthly limit holds back any broadcast that would pass it.
The Subscription page lists what was agreed.
Switched on in Settings → Communications
For owners · every sectorHelp: CommunicationsThe carer appA visit lists every active form, the invoice’s ones first
A visit lists every active form, with the ones its invoice needs first and marked so.
For carers · every sectorHelp: My shiftCare and clinical recordsSet your own wound descriptors, and caption each photo
Settings → Teams → Wound healing descriptors sets the wording your clinicians choose from when describing a wound, and each photograph in a wound’s gallery takes its own caption.
Switched on in Settings → Teams → Wound healing descriptors
For owners, coordinators · Community nursingHelp: A wound
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