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Guides for the operations end of care.

Plain-English how-tos for the parts of running a care service that eat the most time — moving off the tools you’ve outgrown, rostering under the award, and NDIS claiming without a spreadsheet in the middle. Written by the team behind Corella, for the people who run the floor.

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Latest · NDIS claiming

The 2026-27 NDIS price guide: every official file, and what changed

10 min read

Free tools and templates, no email.

Free toolCheck a week of shifts against these rulesEnter one worker's week and see minimum engagement, short breaks, broken shifts and overtime flagged — each with its award clause and its cost. It runs in your browser, and nothing you type is sent anywhere.Open the SCHADS roster checkFree toolCheck your bulk payment file before you upload itEvery line of the NDIA's 16-column CSV checked against its published rules, each problem with its fix — then the NDIA's rejections in plain English and a file of just those lines. The file never leaves your browser.Open the bulk payment checkerFree toolSee a plan's money, period by periodEnter a plan's budget, its funding periods and the support you plan: see what each period releases, what rolls forward, the first day it runs short and what's left at the end. It runs in your browser.Open the budget calculatorFree templatesEight templates you can take todayAn incident report, a progress note, a service agreement — full, or short for sole traders — a support plan, a risk assessment, a consent form and an invoice: Word files you can edit and pages you can print, built on the NDIS rules with every source listed. No email, no sign-up.Open the templates

Every guide, by topic.

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A smiling woman at her desk surrounded by foldersNDIS claiming10 min read

The 2026-27 NDIS price guide: every official file, and what changed

Every official 2026-27 pricing file in one place, linked from the NDIA. Then what changed: some caps fell, some rose, the document has a new shape, and since 24 September 2026 the same prices have been set by a ministerial determination — and how to check your price book before the next invoice run.

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A tired nurse at her desk with her head in her handOperations6 min read

What running five separate systems actually costs you

The hidden cost of gluing a rostering app, a shared drive, an accounting package, an HR tool and a stack of spreadsheets together — double entry, reconciliation, errors and admin hours — and what one system you own removes.

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A care team gathered around a laptopSwitching systems7 min read

Switching care platforms without losing a fortnight

What to export, what to check, and how a migration actually runs when you move your rostering, client records and documents into one system.

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A smiling woman at a sunlit office desk ticking off a printed checklist with a pen, a coffee mug and a closed laptop beside herNDIS claiming7 min read

NDIS claiming, start to finish: from a finished shift to money in the bank

A claim doesn't happen in one step. It happens in six, across different systems and people, and money stalls wherever one is skipped: the note, the timesheet, the price, the invoice run, the bulk file and the outcome that comes back.

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An allied health clinician at an older man's kitchen table, pointing with a pen at printed plans as he reads along, his hand at his chinNDIS claiming7 min read

Allied health in an NDIS practice: what the admin has to do differently

The catch-all “Therapy — Other Professional” line fell by around 19.5% under the 2026-27 price limits, and the caps moved in different directions by discipline. What that means for an allied health practice's price book, and how travel, reports and non-face-to-face time are meant to be recorded and claimed.

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A smiling care worker on a headsetOperations7 min read

What “real time” actually means in care operations

Most of what a care organisation reports on gets read once a week, so a screen that refreshes every second is decoration. Here is the short list of things that genuinely cannot wait — and why the real test is where a record is captured, not how fast it refreshes.

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A woman working with a calculator at her deskMoney & margin6 min read

Knowing what a shift earns before you fill it

The wage cost of a shift and the amount you can bill for it both exist before anyone is rostered on. Put the two side by side while the shift is still unfilled and you catch the only moment at which the numbers are still adjustable.

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A woman sorting receipts at her laptopNDIS claiming7 min read

Agency, plan-managed or self-managed: how the invoice actually differs

Three funding lanes, three destinations. Agency-managed goes to the NDIA as a bulk payment request, plan-managed to a plan manager as a tax invoice, self-managed to the participant. What each needs on its face, what evidence sits behind it, and the mixed-funding trap that catches even experienced finance staff.

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A care worker walking with an older woman using a walkerAged care7 min read

Rostering for aged care: what is different from disability

Most of your NDIS rostering logic ports across, but three things behave differently in aged care: visits are shorter and denser so travel eats the paid day, continuity of carer is harder to hold across a bigger roster, and funding is a period budget rather than a line-item cap.

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A physiotherapist helping an older woman stretch her armsCare management8 min read

Reablement in practice: what it changes about how you roster and record

Reablement is support with an expiry date and a purpose — it is meant to work itself out of a job. What that changes about the plan, the roster and the notes, and the default that quietly turns an eight-week block into standing support.

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A woman and an older man going through papers at a kitchen tableRostering8 min read

Roster of Care for SIL: what it is, and what has to line up with it

A Roster of Care and the roster you actually work are two different documents, and SIL funding disputes usually start in the gap between them. What belongs in one, and the monthly check that keeps the two together.

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A nurse and an older man laughing over a cup of teaAged care8 min read

Support at Home from 1 October 2026: what actually changes for providers

On 1 October 2026 personal care becomes fully government-funded clinical care, so the participant contribution on it drops to zero. A service on 30 September and the same service on 1 October bill differently — even on the same invoice.

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A meeting around a boardroom tableCompliance8 min read

What an NDIS auditor asks for, and where it should already be

Seven questions an auditor opens with, and the record that should already hold the answer — attached to the client, the worker or the program, not sitting in someone's inbox.

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A woman writing on a whiteboardRostering6 min read

SCHADS for rostering: the parts that actually bite

The handful of SCHADS mechanics that quietly turn a sensible-looking roster into an expensive one — minimum engagement, broken shifts, sleepovers and travel — and where each is cheapest to catch.

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A woman smiling at her laptopNDIS claiming6 min read

Why NDIA bulk payment requests get rejected (and how to stop it)

The usual causes of a bounced bulk claim in plain English — the header row, item numbers, retired catalogue items and untraceable claim references — what to check before you re-upload, and every rejection code explained.

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A care worker with a tablet sitting with an older womanAI & privacy7 min read

AI over care notes: what it can honestly do, and where it must stop

If you're weighing up AI in a care record, this is the mechanics: what the technology actually reads, what it's allowed to write, and where the privacy obligations sit. No hype, no accuracy percentages.

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Three colleagues in scrubs talking at a tableCompliance7 min read

Getting audit-ready without a fortnight of filing

The evidence a review or audit actually asks for, and how to hold it continuously — so a visit becomes a lookup against records you already have, not a fortnight of scrambling.

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A care worker showing an older woman something on a tabletCare management6 min read

Progress notes that stand up to a review

How to write progress notes that are genuinely useful on the next shift and defensible under a review — and how structure, the right record type, privacy walls and photos help you get there.

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A woman working at her desk beside a desk calendarRostering8 min read

SCHADS award basics for care rostering

A plain-English primer on the pay elements that make care rostering hard — broken shifts, sleepovers, travel — and where good rostering software earns its keep.

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A young woman working through paperwork with a calculatorNDIS claiming7 min read

NDIS claiming without the spreadsheet gymnastics

How the NDIA bulk payment request actually works, where providers lose hours to re-keying, and how to get from a delivered shift to a portal-ready claim file with no spreadsheet in the middle.

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A care team meeting around a tableCare management6 min read

“Care management software”: what the category actually covers in Australia

Search “care management software” from Australia and a lot of what comes back was written for US health insurers. Here is what an NDIS, aged-care or community provider is actually shopping for — the six things the category has to cover here.

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