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Corella

For aged-care & Support at Home providers

Aged care & Support at Home software: Support at Home, on the same one-record backbone.

Community aged care runs on the same operational spine as disability support — rosters, records, evidence, invoices — with its own funding rules and its own regulator. Corella holds the Support at Home model the way the program is written: dated classification figures, quarters that chain, care management as its own line, contributions by category and by day, and each visit charged to the ongoing budget when its invoice is issued. An aged-care client's record, intake form, service agreement and reports carry their My Aged Care ID instead of an NDIS number, and your organisation can use its own words — care recipient and care worker, say — without running a second system.

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A care worker talking with an older woman on her couch
Support at Home in Corella: what a part-pensioner pays in each service category, then the ongoing quarterly budget with care management, carry-over, spent and remaining for each quarter
Classification 4 · quarter openCarry-over chained from the last quarter
Care management10% — shown as its own line

Here, the people you support are care recipients and your team are care workers.

Care recipient and care worker — or whichever words your service uses; the menus, headings and reports follow, and web addresses stay the same.

How your words work

What's in it

Aged care, first-class

  • Support at Home quarters that chain, with care management as its own line
  • Each visit charged to the funding chosen for it — or the ongoing budget — when its invoice is issued
  • Contributions by category and by day — the 1 October change handled by date
  • Restorative Care Pathway goal plans, with baselines and outcomes in the clinician's words
  • Support at Home, Home Care Package and CHSP work on their own invoices
  • Clinical charts in Australian units, and eMAR-lite on the shift
  • Incidents on the aged-care SIRS or NDIS Commission track
  • The same rostering, timesheets, travel time and payroll exports

Support at Home

The Support at Home model, held properly.

The funding goes wrong quietly, so Corella models it the way the program is written: dated classification budgets, quarters that chain, care management that stays visible, and four kinds of funding held apart — each visit drawn, when its invoice is issued, from the funding chosen for it.

A woman at a laptop showing Corella's Support at Home screen: what the participant pays, and the quarterly budget with its carry-over

One quarter of the ongoing budget

Classification 4 · part pension (demo data)

Classification budget for the quarterthe dated figure the quarter opened on
Care management, 10% — its own linenot netted off where nobody sees it
Carried in from last quartercapped: $1,000 or 10% of the quarter, whichever is greater
Spendable this quartera person opens and closes each quarter

Ongoing

Quarterly, and unspent funds carry over (capped).

AT-HM

Two budgets — assistive technology and home modifications — each at its own tier. Corella records them as one grant with one tier.

Restorative Care Pathway

A time-boxed grant on top, recorded with its amount and dates — your invoices draw down the ongoing budget, not the grant.

End-of-Life Pathway

Replaces the ongoing classification for its weeks, rather than sitting on top. Recorded as a grant with its amount and dates.

Corella holds the Support at Home budget model — the dated classification figures, the quarters, the care-management line and the carry-over — and issuing a Support at Home invoice charges the visits on it to the participant’s ongoing quarterly budget.

Watch it

See it in 68 seconds.

How it works

The detail, on the real screens.

Clinical visibility without clinical software overhead

Charts are recorded in the units your nurses expect, and trend on the client's clinical record — food and fluid, bowel, vitals, blood glucose, seizures, weight and wounds on a body map. Medication administration is recorded on the shift as given, refused or missed, in the worker's name, with a PRN badge on as-needed medicines — and for a Webster pack, the worker records the pack time once, writing an entry for every medicine packed then. Each medicine can also say what it's for, with its course and review; the worker can add a follow-up on each as-needed dose; and the Medication record downloads any days as a spreadsheet. Care workers record the charts the office keeps for each person from their shift while clocked on.

A clinical record in Corella: vital signs trending, weight, bowel chart and food and fluid entries
Charts in Australian units, trending on the record

One organisation, mixed programs, one system

Many community providers run aged care beside disability support, so each client's program type does the sorting. Set it to aged care and their record, intake form, service agreement and reports carry the My Aged Care ID instead of an NDIS number, the duplicate finder uses it, and their expected-documents checklist follows the aged-care set, which you can edit. Choose Support at Home, Home Care Package or CHSP as their funding and an invoice run keeps that work on its own invoices, apart from NDIS work. A visit form can be made required before billing for aged-care clients only: a visit without an approved one waits out of the invoice run until it is, and the approved form's PDF goes with the invoice.

A care worker in teal scrubs smiling as she uses a tablet in a client's living room

Quarters that chain, with care management in plain sight

Each quarter opens on the classification's quarterly figure as it stood on the quarter's first day, and keeps it: a July indexation is a new dated row, so a quarter already open doesn't move. Care management comes off as its own column — 10% unless you change the setting — then anything carried in is added, giving what's spendable. Closing a quarter writes what carries over: the unspent amount, capped at $1,000 or 10% of the quarter's figure, whichever is greater. The next quarter opens only once the last is closed, with exactly that figure carried in, and closed quarters stay on screen for the record without counting towards what's left.

The aged-care demo's ongoing quarterly budget for a classification 4 participant: five quarters from October 2025 with the budget, care management taken off, carried in, spendable, spent, remaining and carried out — four closed and kept for the record, one open
Five quarters, chained — care management as its own column (aged-care demo)

Home visits, with the travel between them

Care workers see their day on their phone, clock on at the door with their location recorded, and record the kilometres and minutes they drove on the shift itself, any time until the timesheet is approved. The office reviews them before approval, and approved travel pays as its own line — so the drive between two homes is paid work, not a favour.

The timesheet approval queue in Corella
Timesheets, reviewed before they're paid

What an issued invoice does to the budget

When a Support at Home invoice is issued — by an invoice run, or by issuing a draft you've reviewed — Corella charges each visit on it to the funding the office chose for it on the shift, or else the person's ongoing quarterly budget, in the quarter that holds the visit's day. It takes the service's category on that day and the person's assessed share for it, splits the line to the cent, and only the funded share comes off the budget. The office's copy of the invoice lists every line with its category, the person's percentage and dollar share, and what came from the budget. A line still waiting on a category for the service, an assessed rate or an open quarter is named with the reason, and Charge again picks it up once that's in place. A line is charged exactly once, and voiding the invoice takes its charges back off a quarter that's still open.

The lines and total of a Support at Home tax invoice in the aged-care demo's finance view: four two-hour visits of domestic assistance at $78.00, $624.00 in all
A Support at Home invoice — issuing it charges these visits to the ongoing quarterly budget (aged-care demo)

What the person pays, by category and by day

What someone pays depends on each service's category and their own assessment, so Corella holds both. The office records the assessed percentage for Independence and for Everyday living, with the date it applies from and where it came from — the assessment letter, say. Clinical supports are 0% for everyone, and Corella holds them there. Each service is given a category from a date, which is how the personal-care change works: map personal care as Independence to 30 September 2026 and Clinical from 1 October, and a visit on each side takes its own day's category and share, even on one invoice. A new assessed rate closes the old one on its date, so visits already delivered keep the rate they were delivered under.

What a part-pensioner pays in Corella's aged care demo, by category: clinical supports 0%, free to every participant and not changeable; independence 20%, covering assistive technology and personal care until 1 October 2026, assessed between 5 and 50%; everyday living 35%, assessed between 17.5 and 80%
What one person pays in each category — clinical supports are 0% for everyone (aged-care demo)

The Restorative Care Pathway, with its goal plan

A Restorative Care Pathway episode sits beside the ongoing budget as its own funding — the granted amount and its dates — kept apart from the quarterly figure; a visit the office marks for the pathway is charged to its grant when the invoice is issued. On the episode's card sits the goal plan the pathway asks for: the restorative care partner, a review date, the planned hours a week, and up to ten goals set with the person, each with a written baseline of what was measured or seen at the start. Until a plan is written, the card says one is required. When the review date arrives the card marks it due, and once the episode ends it asks for each goal's outcome, in the clinician's own words. The outcome and progress report can start from those goals, baselines and outcomes as written, for the clinician to finish.

A Restorative Care Pathway goal plan in Corella's aged care demo: the restorative care partner, a physiotherapist; a review date; six hours a week planned; three goals — getting up from a chair and out of bed without help, making a hot drink and a simple lunch safely in their own kitchen, and walking to the letterbox and back each day — each with its baseline and a place for its outcome
A goal plan: baselines at the start, outcomes in the clinician's own words at the end (aged-care demo)

Every figure, dated and sourced

The eight classification budgets are dated, so a new July figure starts a new row and a quarter keeps the figure it opened on, and every quarter opens on the budget configured for its first day. Where a figure depends on something still to be recorded, such as a classification or an assessed rate, the screen says “Can't tell” and lists what it needs, rather than show a wrong $0. A service still waiting for its category is counted on the Support at Home screen, and its lines on an issued invoice are named with the reason. For the lifetime contribution cap, the office records the government's figure with where it came from.

An older couple at home going through their paperwork with a visitor

Incidents on the aged-care track, and the checks your workers hold

Anyone on staff files an incident — a care worker from their own shift screen, the office from its register — and, where you've opened the allied-health portal, a provider can raise one about someone on their list, under the provider's name; whoever manages incidents marks the reportable ones for the aged-care SIRS track or the NDIS Commission track, each with its own categories. On the SIRS track those are unreasonable use of force, psychological abuse, abuse or neglect, unlawful contact, sexual misconduct, stealing or financial coercion, unexpected death, and an unexplained absence. A Priority 1 category flags the 24-hour notification until someone records it, and Corella dates the detailed report five business days from when it happened, or 30 days for Priority 2. Everyone who manages incidents is told the moment one is reported and reminded before each date falls due, and where your practice requires it, closing an incident waits for a named sign-off, recorded with who signed and when; closing with follow-up actions open needs a reason. Complaints have their own register, assigned and closed with a written resolution. For your workers, you name the checks they must hold — a police check, a first-aid certificate — and rostering someone whose check is missing or expired raises a warning; a worker sends the renewed document from their phone, the office confirms it once, and the warning clears.

An incident's NDIS Commission / SIRS card in the NDIS demo: the track and category, a 24-hour immediate notification required within 24 hours of becoming aware with a Record button, the five-business-day report with its due date and a Submit button, and buttons to change the track or category or mark it internal-only
A reportable incident's card — its track, the 24-hour notification and the report's date (NDIS demo; the SIRS track works on the same card)
A care worker in scrubs sharing a laugh with two older women over tea and cake at home
Company and care in the same visit.
A woman and her older father smiling as they look at a tablet together on the couch
Families see upcoming visits in the portal.
A care worker laughing with an older couple on their couch
The need-to-know brief goes into the home with the worker.

Photographs are licensed stock images of models, not Corella customers.

The live demo

See it on its own instance.

Two people on Support at Home — classification 4 and 6 — with quarters, carry-over and a Restorative Care Pathway.

It runs at demo-agedcare.corellacare.com.au — made-up people, reset every night at 3:00 am Melbourne time.

About this demoAsk for a pass

Guides for this

Written for the person who has to get it right.

Fair questions

What people in this sector ask us.

What does Corella do for Support at Home?
It keeps the budget model and draws it down: dated classification figures, quarters that chain, care management as its own line, capped carry-over, contributions by category and by day, and each visit charged, when its invoice is issued, to the funding chosen for it on the shift or else the ongoing budget.
How are quarterly budgets worked out?
Each quarter opens on the classification's quarterly figure in force on its first day, takes care management off as its own column — 10% unless you change the setting — and adds anything carried in, giving what's spendable. The eight figures are dated rows your administrator enters, so a July change starts a new row and a quarter already open keeps its figure — every quarter opens on a figure dated for its own first day, so Corella never guesses one.
What carries over at the end of a quarter?
The unspent amount, capped at $1,000 or 10% of the quarter's figure, whichever is greater — written when the quarter is closed and carried into the next one exactly, and a closed quarter keeps the figure it closed with. Assistive technology and home modifications funding is held apart from the quarters, as the program sets it, and the pathways are separate grants.
Do delivered visits come off the budget?
Yes, when their invoice is issued: each visit line is charged to the funding chosen for that visit on the shift — a Restorative Care Pathway, assistive technology and home modifications, or End-of-Life grant the person holds that day — or, with no choice made, to an End-of-Life episode covering the day, otherwise the ongoing quarterly budget in the quarter holding its day, with the person's assessed share split out and only the funded share used. A choice that no longer fits, or a line still waiting on a category, an assessed rate or an open quarter, is named on the invoice with the reason, and Charge again finishes it once it's in place.
How does Corella show the person's contribution?
Line by line, on the office's view of each Support at Home invoice: every line shows its category, the person's percentage and dollar share, and what came from the budget, split to the cent.
How is the 1 October 2026 personal-care change handled?
By date. Each service's category is dated, so personal care mapped as Independence to 30 September and Clinical from 1 October takes the right category — and a 0% share from 1 October — visit by visit, even inside one invoice. You date the change under Settings → Support at Home, and the Support at Home screen counts any service still waiting for its category.
What does Corella do for the Restorative Care Pathway?
It holds the episode as its own grant beside the ongoing budget, and the goal plan the pathway asks for: the restorative care partner, a review date, the planned hours a week and up to ten goals, each with a baseline, plus each goal's outcome in the clinician's words at the end. The outcome report can start from them. A visit the office marks for the pathway on the shift is charged to its grant when the invoice is issued; a visit left unmarked goes to the ongoing budget.
What about assistive technology, home modifications and end-of-life funding?
Each is recorded as a grant with its amount and dates, kept apart from the ongoing budget. The End-of-Life Pathway replaces the ongoing classification rather than sitting on top of it: adding the episode ends the ongoing budget the day before it starts, and a person has one End-of-Life episode. A visit marked for one of these grants on the shift is charged to it when the invoice is issued.
We still have Home Care Package and CHSP clients — does that work?
Yes. Choose Home Care Package or CHSP as a client's funding and their work goes on its own invoices in the aged-care stream, with aged-care wording on agreements signed online. When someone moves to Support at Home, enrol them and change their funding to Support at Home, and their invoices are charged to the budget from then on.
How does Corella handle SIRS versus NDIS reportable incidents?
Whoever manages incidents marks a reportable one for the aged-care SIRS track or the NDIS Commission track, each with its own categories, and Corella dates the report — for SIRS, five business days from when it happened, or 30 days for a Priority 2 category — and flags the 24-hour notification for a Priority 1 category until it's recorded, and everyone who manages incidents is reminded before each date falls due. Choosing the track is yours, and each category carries its priority. A care worker reports an incident from their own shift screen, and everyone who manages incidents is told at once.
Can our care workers record medications and charts on their phones?
Both. Medications: on the shift, the rostered worker taps Given, Refused or Missed against the person's medication list — or records a Webster pack's time once for everything packed then — stamped with their name and the time. Charts: the ones your office keeps for that person — vitals, blood glucose, weight, bowel, food and fluid — from the shift screen while they're clocked on, timed now or up to two hours back. The office starts each chart on the clinical record, where the trend builds up, and gives that screen to whoever needs it with the coordinator level or a custom role.

Bring your own roster to the conversation.

We'll walk through the parts of Corella that matter for your service — on a live instance, in your words.

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