Support coordination & plan management software: The money lanes, without money-only software.

No, it's the point. Delivery, coordination and plan management are modules on one platform — an organisation that does all three runs all three lanes on one client record, and one that doesn't never sees the extra screens.

Budgets carry utilisation bars for your team, a monthly statement per participant is ready to print, and the portal lets them see funding and approve or decline invoices where you enable it.

Yes. When an invoice is entered or re-validated, each line's unit price is compared with the national price limit for its item on its service day, and an invoice with a line over the limit goes on hold with the item, price and limit in the reason, for your office to review.

Yes. A validated invoice goes to the participant's portal with a notice; whoever holds the portal login linked to them can approve it, or decline it with a reason, and your finance team is told either way. Left unanswered for five days, it's approved automatically and the audit log says so; releasing a held invoice restarts the five days with a fresh notice.

Corella prices each billable case note itself, at the NDIS national price limit for the chosen item on the note's day: $80.06, $100.14 and $190.54 an hour for Levels 1, 2 and 3 in 2026-27. The price is worked out on the server, so a stale rate can't slip in.

Billable notes for participants the NDIA pays directly — with an NDIS number, and agency-managed on the note's day by their service agreement (or the record's default where no agreement covers it). Notes for anyone else are counted and named in the message rather than claimed, and the file leaves "ABN of Support Provider" blank, as the NDIA's December 2025 guide asks. Each line carries a claim reference stored when the batch is made, so a second download matches the first.

Yes, for plan-management and support-coordination batches alike. Import the NDIA's outcome CSV against a batch and Corella records paid, part-paid or rejected for each line, with the amount paid and any rejection code; lines are matched on the stored claim reference, and any row without a match is listed for you to check, never guessed.

One credit per provider, totalling that provider's invoices in the batch that the NDIA has paid and that haven't been paid on yet — so a claim the NDIA rejected, or one already paid, isn't paid again. It pays the BSB and account on the provider's record, with the first 18 characters of the batch name as the reference; your own account from Settings is the trace account, and your plan-management fees stay out. Before it builds, it checks every provider, and your own account, has a six-digit BSB and an account number, and names any that need one.

Every line of every approved invoice in the batch, your monthly fees included, in the NDIA's 16-column bulk payment request layout: your registration number, the NDIS number, service date, item, a stored claim reference, quantity, unit price, GST code, claim type and the provider's ABN (yours on fee lines).

At month end, one button charges the monthly plan-management fee to every active plan-managed participant, at the national limit, and a second builds a statement for each participant with invoices that month: every invoice processed, the total, and what's left in each budget category on their service agreement, under your logo and NDIS registration, ready to print or save as a PDF. An invoice entered after its month's statement carries into the next one under its own heading, so a statement already issued never changes.

Corella holds each participant's implementation, mid-term and end-of-plan report with its due date and text, shows anything past due in red on the reports list, and Submit records that it's done.