- Access:
- Safety, quality and compliance at Manage, set by role in Settings → Roles
Tips
- The counts at the top are complaints only.
- An allied-health provider can raise one from their portal. It arrives under the provider's name, from the allied-health portal, and you are told.
- Your website's feedback form can send one too, once a feedback key is minted under Settings → Website.
- Select a subject to read it in full: the whole message, who raised it, and how to reach the person.
On this screen
Log a complaint
Record a complaint, feedback or a compliment, who raised it and what it concerns.
- Log it even when it was resolved on the spot — the register is the evidence that you listen.
- What it is decides how it is counted: only a complaint counts as one. Feedback and compliments are kept in the same register and counted on their own line.
Assign complaint
Give the complaint an owner.
Resolve complaint
Close it with an outcome.
This is the help Corella shows on this screen, word for word, written in its default words: client and carer.
