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Corella

For SIL & supported accommodation

SIL & supported accommodation software: Residents, houses, sleepovers — modelled properly.

Supported accommodation breaks software that was built around visits. The roster runs through the night, sleepovers and shared shifts are normal rather than exceptional, the house has rooms, residents and paperwork of its own, and the people living there are residents. Corella has a place for each: a sleepover shift with its own award checks, pay and billing; shared shifts charged across the residents on them; a property with rooms and tenancies; paperwork that can sit on a program or the organisation rather than one resident's file; and the word resident.

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A woman and a man in a wheelchair chatting over coffee in their kitchen
Supported accommodation in Corella: houses and residents
Sleepover · 22:00–7:00Length, frequency and rest checked
ResidentYour word, in the menus and reports

Here, the people you support are residents and your team are support workers.

Resident and support worker — set once, in the menus, headings, reports and report exports.

How your words work

What's in it

Accommodation, without the workarounds

  • Say resident and support worker — set once, in the menus, headings, reports and report exports
  • Sleepovers as their own shift type, with award checks that follow the June 2026 changes
  • A sleepover paid as the allowance plus awake minutes, and billed as one line per resident
  • Shared shifts charged in equal shares across the residents on them
  • Each house's rooms and tenancies, and an indicative staffing grid
  • House paperwork on a program or the organisation, risk assessments on a program
  • Restrictive practices per resident, with a monthly CSV of recorded uses
  • Reportable incidents with a 24-hour flag and a five-business-day countdown

How it works

The detail, on the real screens.

Sleepovers, checked against the award as it reads now

Tick Sleepover on a shift and Corella treats it as one from then on, with a moon on the roster tile and the printed roster, and its own award checks. Those checks follow the sleepover changes in force from the first full pay period on or after 1 June 2026: the work immediately before and after a sleepover is read as one shift, so a sleepover that exactly fills the gap between two periods of work isn't flagged as a short break, and that shift is flagged once it holds more than 10 hours of work, or more than 8 on either side of the sleepover. A sleepover shorter than 8 hours is flagged, and so is too little rest after one — 10 hours by default, or 8 when the next shift is another sleepover — counted from the end of the whole shift. The length, rest and daily-hours numbers are yours to change in Settings.

A carer helping a man settle in bed

What a sleepover pays, and what it bills

When the timesheet is approved, a sleepover pays the sleepover allowance from the worker's pay group as one flat amount for the night. If the worker was woken to do work, they enter the minutes on the Sleepover card on their phone, and those minutes are paid on top at the pay group's night rate. The office sees the minutes on the timesheet and can correct them, and a sleepover timesheet is never approved automatically. On the invoice, each resident on the sleepover gets one sleepover line at your price for the night, so three residents sharing a sleepover are each charged a third. If a worker clocks on and leaves in the morning without clocking off, a switch in Settings lets the 07:00 sweep close the shift at its rostered end and mark that time as automatic. Roster the evening and the morning as their own shifts beside the sleepover, and each pays and bills as what it is.

A man in a wheelchair talking with a woman in their kitchen

One shift, several residents

In a shared house one shift can support several residents and need up to ten workers. Each resident is charged an equal share of the shift's hours at their own price, and the invoice line says it was a group — 1:3 for three residents — so there is one shift to keep right, not three. Part of a resident's time can also be priced as a 1:1 to 1:4 segment. On the roster the shift sits on each resident's row; a shift still short of workers goes to the job board with the best-matched staff ranked. On the phone, the worker sees each resident in turn — their need-to-know brief where anything is recorded, their medication list (with any Webster pack's times) and the charts you keep for them — and one note from the shift is filed on every resident's record. A buddy worker in training can bill as a second line, once you switch that on.

Housemates cooking a meal together at the kitchen table

The house itself: rooms, residents and a staffing grid

Each property — SIL, SDA, short-term or medium-term — holds its address, maximum residents, rooms, SDA design details and whether it has sprinklers or on-site overnight assistance. Place a resident with a room, a start date and their weekly rent contribution and rent assistance, and the room shows as occupied; end the tenancy and it's freed. Corella refuses a tenancy past the house's maximum, or a second active one for the same resident there, and keeps past tenancies listed. A Roster of care tab sets a ratio — 1:3, 1:2, 1:1 or 2:1 — for four time bands on each day of the week and adds up staffed hours and an indicative yearly cost at one flat hourly rate.

A supported accommodation property in Corella, from the NDIS demo: its rooms — Room 1 occupied, Rooms 2 and 3 vacant, with Add room — and its current tenancy: the resident, the room, the date the tenancy started, and the weekly reasonable rent contribution and Commonwealth rent assistance, with New tenancy
A house's rooms and its current tenancy (NDIS demo)

Restrictive practices, recorded against the right person

Each practice sits against the resident it applies to — seclusion, chemical, mechanical, physical or environmental — with its behaviour support plan, who authorised it, the reference and when the authorisation expires. The register counts active practices, unauthorised ones and authorisations expiring within 30 days, and each practice shows whether it's authorised, expiring or expired. When a coordinator logs a use of a practice that isn't authorised, Corella also opens an NDIS-reportable incident, with its detailed report due in five business days, and tells the people who manage incidents. At month end, one click bundles the month's unreported uses into a CSV of recorded uses, ready for your own reporting.

The restrictive practices register in Corella, from the NDIS demo: one active practice, none unauthorised, none expiring within 30 days and two uses this month; an environmental restriction — a locked medication cupboard in the SIL kitchen — authorised with its reference, under a comprehensive behaviour support plan; the plan with its practitioner and review date; a month's report of recorded uses with a CSV; and the recent uses
Restrictive practices — per resident, with the month's uses as a CSV (NDIS demo)
A man in a wheelchair cooking with a support worker
Shared living, rostered around the people in it.
A man pushing a woman in a wheelchair past a tram stop
Community access from the house.
A carer reading a tablet in the evening
The need-to-know brief before a shift starts.

Photographs are licensed stock images of models, not Corella customers.

The live demo

See it on its own instance.

The NDIS demo has a SIL house with rooms, one resident's tenancy and a fortnight of day support and nightly sleepovers — all made up. It reads participant and support worker, the NDIS's own words; resident is one setting on your own instance.

It runs at demo.corellacare.com.au — made-up people, reset every night at 3:00 am Melbourne time.

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Guides for this

Written for the person who has to get it right.

Fair questions

What people in this sector ask us.

What does a property's Roster of care grid do?
Each property has a Roster of care grid — a ratio for each of four time bands across the week — that adds up staffed hours and an indicative yearly cost at one flat hourly rate, which is handy for seeing what a change of ratio does.
Do the award checks follow the June 2026 sleepover changes?
Yes. The work just before and after a sleepover is read as one shift, a sleepover filling the gap between two periods of work isn't flagged as a short break, and the shift is flagged past 10 hours of work or past 8 on either side, with rest afterwards counted from the end of that whole shift. The sleepovers-in-24-hours check is your own limit — one by default.
How is a sleepover paid?
As the flat sleepover allowance from the worker's pay group, plus any awake or disturbed minutes the worker records on their phone, paid at the pay group's night rate; the office can correct the minutes, and a sleepover timesheet is never approved automatically. Corella's SCHADS-style pay engine applies shiftworker loadings, broken-shift allowances, on-call pay, every state's public holidays, travel and kilometres in the same pay run.
How do we roster the evening, the sleepover and the morning?
As three shifts that meet end to end. The award checks read them as one shift, and each pays and bills as what it is — the sleepover as a sleepover, the work either side at its own rates.
What if a worker doesn't clock off after a sleepover?
Switch on Close sleepovers at their rostered end and the 07:00 sweep closes a sleepover the worker clocked on to at the time the roster says it ended, marks that time as automatic, and sends the timesheet for the usual review. A sleepover nobody clocked on to waits for the office, because whether anyone was there is a question for a person.
How does a shift shared by several residents work?
It's one shift: each resident is charged an equal share of its hours at their own price, the worker's phone shows each resident's need-to-know brief (where anything is recorded) and medications in turn, and one note from the shift is filed on every resident's record. Part of a resident's time can be priced as a 1:1 to 1:4 segment, and a buddy worker in training can bill as a second line, once you switch that on.
Where does a house's paperwork live?
On a program or the organisation, so it's never buried on one resident's file. A document can belong to a program or to the organisation, and a risk assessment to a program, each with expiry reminders to the office; an organisation document can ask staff to read and acknowledge it, and one marked shown to staff reaches every staff member.
Can we see one house's roster on its own?
Yes, through a team: put the house's residents and the workers who cover them in a team and filter the roster by it, and the rows narrow to that team's staff and residents; a shared shift appears on each resident's row.
What happens to shared shifts when one resident goes into hospital?
Put that resident's roster on hold from their record, with an end date or open-ended. The preview shows the hours being cancelled and kept and marks any shift that also covers a housemate — cancelling it stops their service too — so you can tick it to keep; releasing the hold brings back exactly the shifts it cancelled and tells the workers. Invoiced or worked shifts are left as they are.
Are restrictive practices recorded per house or per resident?
Per resident. Each practice, its behaviour support plan, its authorisation and every recorded use sit against the resident it applies to, and logging a use of an unauthorised practice also opens an NDIS-reportable incident with a five-business-day report date. A restriction that affects a whole house is recorded against each resident, coordinators log each use, and the monthly CSV of recorded uses is ready for your own reporting.
Where does the word resident appear?
In the places your team reads it — nav, headings, table columns, filters, dialogs, report titles and report exports, the incident register's and the restrictive-practices monthly CSV included. Web addresses stay as they are, and a service agreement uses the program's own word — participant under the NDIS — and yours for a private arrangement.

Bring your own roster to the conversation.

We'll walk through the parts of Corella that matter for your service — on a live instance, in your words.

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