$19 a user. Everything in it.

Everything on this website: rostering and the roster assistant, care records, incidents and care plans and funds, the carer PWA, the participant portal, billing and NDIA claims, Xero, HR, recruitment, training and certificates, staff messaging, quality and audits, group programs, SIL, meals, the reports and report builder, the AI, white-label branding, Sydney hosting, backups and updates. There is no higher tier to upgrade to — $19 (AUD, no GST) per staff user per month is the whole product. You pay for staff seats; participant and family portal logins cost nothing. The one thing charged by use is texts: 10c per SMS.

It can. A website built by an agency and a separate training-and-certificates app can cost a provider thousands of dollars before its care software. In Corella, training and certificates are part of the $19 per staff user, and we design, build and host your website for A$19 a month — connected to Corella, so its forms and job ads land in it.

Only two things, and only if you use them. Texts, at 10c a part — a part is up to 160 characters, or 70 if the text has an emoji — added to your next invoice after the month they're sent; you switch texts on and agree to the price in Settings, and can set a monthly limit. And your website if you want one, at A$19 a month per organisation. No GST is added to either, or to your plan.

Staff. Every active staff login is a seat — coordinators, office staff, support workers — whether or not it has been used, including a staff member added with No sign-in for now; switch a login off and it stops counting from your next renewal. Participant, family, plan-manager and allied-health portal access is included at no charge and is never counted as a seat, however many participants you support, and neither is our own support login. A provider with 20 staff and 150 participants on the portal pays for 20.

No seat minimum — there's a $149/month account minimum instead, which covers your isolated instance's real infrastructure. Under about eight staff users you pay the floor; beyond that it's simply $19 a staff user.

Yes, and it's published rather than negotiated: pay annually and two months are free, so you pay for ten and get twelve — about $15.80 per staff user a month. Nothing else changes. If you're moving from something cheaper per seat, this is usually the comparison that matters, alongside what's actually included at each price.

Compare what's inside the number rather than the number. Our $19 includes care plans, incidents, funds tracking, the AI layer, the nine SCHADS award checks, shift matching, the forecast, NDIA bulk claiming, the participant and family portal with free logins, and your own isolated instance — there are no tiers, so nothing on that list can be moved behind a higher plan later. Elsewhere a headline rate often buys rostering, with the safety-critical modules on a dearer tier and a per-client charge for a family portal. Add up the tier you'd actually need, plus the add-ons, and then compare. We'd rather you did that arithmetic than took our word for it.

It's a separate, optional thing and it's A$19 a month per organisation — per organisation, not per user, so it doesn't grow with your team — or A$190 a year, and we design and build the site itself as part of that. The $19 sits on top of your Corella bill, including if you're on the $149 minimum: it's charged on its own, beside the staff seats the minimum covers, so a three-person practice with a website pays $168 a month rather than $149. That price exists because you're already running Corella and the site plugs into it; a website for someone not on Corella is a normally quoted project. There's more on the website page.

No — think of it as a floor that already buys you about eight staff seats. Fewer than eight staff and you pay the $149 whether you have three people or seven; from eight staff up you simply pay $19 each. Participant and family logins never count either way, so a service with 3 staff and 60 participants is on the $149. The only thing that sits outside it is the connected website, which is $19 on top if you want one.

Setup done with you: services and price book, roles and modules, and your branding. It's scoped with you up front, and it's included rather than quoted as a separate project. We also help with migration — what to export from your current system and shared drive and in what order, how it comes into Corella, and checking what has come across with you before you switch. Your branding means your logo, on screen and on your PDFs, your organisation's name on the installed app and the browser tab, and your own brand and menu colours: the menu's text is worked out to stay readable against any colour you pick — or choose white, soft white, soft black or black, with the contrast shown before you save — and you're warned before you save a choice that reads poorly.

Corella tells you. Its setup readiness screen shows what is still to set up for invoicing, NDIS claiming, payroll, the forecast, skills matching, notifications and your website — each with a real count and a link to the one screen that finishes it. A check that can't run says “Can't tell” rather than showing green, and a module you've switched off is shown as your choice.

No. There are no tiers to move them to. Incident management, care plans, funds tracking, forms and risk assessments are base-product, for every provider, permanently.

Included: Sydney hosting, daily backups with point-in-time recovery, monitoring, and updates. There's no separate hosting bill.

The same day, every day, including weekends and public holidays. A person on our support team answers, and support is in the $19 for every customer.

Cancel any time, and it takes effect at the end of the period you've paid for. Your records are yours, and taking them is self-service: an administrator presses Make a copy under Settings → Your data, any time — while your subscription is read-only or paused too — and Corella copies everything, every record as spreadsheets that open in Excel and every document, photo, signature and recording in zip files, a folder for each person.