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Corella

For mental health & peer support services

Consumer, if that's the word your service chose.

In mental health the word matters more than in most sectors, and it is contested — some services say consumer deliberately, others reject it. Corella does not pick for you: the word is a setting, and the interface follows it. What sits underneath is the operational spine a community mental health or peer-support service needs — records with real privacy walls, group programs with attendance, incidents handled properly, and rostering that respects continuity of support.

Built for how the work actually runs

  • Say consumer, participant or your own word — set once, used everywhere
  • Progress notes with need-to-know and office-only privacy walls
  • Group programs with a catalogue, enrolment, sessions and attendance
  • Incidents, complaints and restrictive practices with the right registers
  • Risk assessments across five kinds, with both person and program subjects
  • Shift matching that scores continuity with the same worker
  • Support plans with goals and tasks that attach themselves to shifts
  • Peer workers rostered, paid and inducted on the same platform

Privacy walls that mean something

Not every note belongs in front of every worker. Corella separates need-to-know from office-only on the record itself, so a peer worker arriving for a session sees what helps them do the work and not the rest. That is a structural distinction in the product rather than a convention your team has to remember.

Continuity, scored rather than hoped for

Who works a shift matters more here than almost anywhere. Corella's shift matching ranks available workers on availability, mandatory checks, training currency, language, suburb, hours left under their cap and — the one that counts for this work — continuity with that person. It shows its reasons in plain words rather than emitting a score, and it is arithmetic and rules, not AI.

Groups are first-class, not a workaround

Peer support and psychosocial programs run in groups, so a group is a real object in Corella: a catalogue of programs, enrolment, sessions, attendance, and the program's own documents and risk assessments. A risk that belongs to the program sits on the program rather than being filed on one person's record because there was nowhere else to put it.

Go deeper

Your words Community & programs Care management

Fair questions

Asked by teams like yours.

Our service doesn't use the word consumer. Can we change it?
Yes — that is exactly why it is a setting. Choose from eight ready-made options or type your own, and the interface uses your word in the nav, the headings, the table columns, the reports and the exported CSV headers. Your web addresses don't change and nothing in your records moves; it is a display setting.
Can a risk sit on a program rather than a person?
Yes, and it should. Risk assessments in Corella take either a person or a program as their subject, so a group activity's risk assessment belongs to the activity. Filing it on one participant's record because the software insisted is how a service ends up unable to find it later.
Does the AI read our progress notes?
Only if you switch it on, and it is off until you do. When it is on, Care Signals reads new and edited progress notes and raises a flag for a human to triage — it never writes into a record, never authors care documentation and never blocks a worker's note. One thing to know before you enable it: the text being analysed is processed outside Australia, while your records themselves stay in Sydney. The security page sets all of that out, including the wording we draft for your own privacy policy.
Are peer workers handled differently from clinical staff?
They are handled as staff with their own compliance requirements, which is usually what services need — inductions, training currency, mandatory checks and availability all tracked the same way, with the requirements set per role rather than assuming everyone needs a clinical qualification.

See your organisation in Corella.

A 30-minute walkthrough with the people who built it — your workflows, your terminology, not a canned demo.

Book a demoor email sales@corellacare.com.au