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Corella

For mental health & peer support services

Mental health & peer support software: Consumer, if that's the word your service chose.

In mental health the word matters more than in most sectors, and it's contested — some services say consumer deliberately, others reject it. Corella lets you choose: the word is a setting, and the interface follows it. Underneath sits the operational spine a community mental health or peer-support service needs — a brief for the worker at the door and office-only notes for the rest, plans that start with the person, groups with a roll, incidents handled properly, and rostering that counts continuity.

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A peer support group sitting in a circle, talking
Progress notes in Corella
ConsumerIf that's the word your service chose
Notes with privacy wallsA coordinator marks a note office-only

Here, the people you support are consumers and your team are support workers.

Consumer, member or client — the menus, headings and reports follow your words.

How your words work

What's in it

Built for how the work actually runs

  • Say consumer, participant or your own word — and peer worker for your team
  • A need-to-know brief at the door, and notes a coordinator can mark office-only
  • Support plans that start with the person, with goals and tasks on each shift
  • Observations against each goal in five plain sentences, in the worker's own name
  • Preferred and blocked workers, and continuity counted when you roster
  • Group programs with a roll, sessions, attendance and their own risk assessments
  • Incidents, complaints and restrictive practices with the right registers
  • Peer workers rostered and inducted, their hours in the same payroll export

How it works

The detail, on the real screens.

Your word for the people you support, and for your team

Some services say consumer on purpose; others avoid the word. Corella leaves the choice with you. An administrator picks the word for the people you support — consumer is one of eight ready-made options, or type your own — and the menus, headings, table columns, filters, reports and report exports follow it. The same card sets the word for the people who deliver the work: support worker is ready-made, and peer worker is yours to type, all four forms of it, so the interface never guesses a plural or a capital. It's a display setting for the whole organisation, so nothing in your records moves and every web address stays as it is. A service agreement uses the program's own word — participant under the NDIS and Support at Home — and yours for a private arrangement.

A group talking together in a circle

What a worker sees at the door, and what stays with the office

On the built-in care-worker level, a peer worker's shift shows what they need for it: what's recorded under need-to-know — allergies, medical, communication, behaviour support, access and the rest — the person's active goals and, where that person's record allows it (the default), the six most recent notes that aren't office-only. If anything is recorded under need-to-know, the clock-on completes once the worker confirms it. What only the office should read goes in the record's office-only notes, which never join that brief, or in a note a coordinator marks office-only — and an office-only note stays in the office: a worker on the shift sees neither its words, its subject nor that it exists, and a Care Signal raised from one reaches only team leaders and safeguarding leads who can already read office-only notes.

A counsellor listening to a man in a quiet room

A plan that starts with the person

A support plan in Corella has room for the person before the tasks: their story, their friends and family, what they like and what they don't. It records how they make decisions — on their own, with support, or through a substitute decision-maker, and who that is — and what they want when their regular worker is away. Add up to twenty sections under your own headings. Goals sit under the plan with the strategies that serve them; each new one-person shift carries the plan's tasks, and a must-do task has to be ticked before the worker's clock-off goes through. The office is reminded when a review falls due within fourteen days.

Two women talking as they walk in a park

What happened, in the worker's words

On the shift, a worker records what they saw against each strategy of the person's active goals by choosing one of five sentences — from Didn't happen today to Did it on their own — and adding a line if they want. Each is kept with the worker's name, the shift and the time, and the office sees the latest twelve for each goal in the worker's own sentences. If your team already records a number on one of your own forms, an administrator can pick that question under Settings → Measures over time and have it charted on the person's clinical record against its dates, labelled a record of what was recorded, not a clinical assessment. Corella charts exactly what was recorded, and your clinicians read it.

Goals — what did you see today?, on a worker's phone in the NDIS demo: pick the sentence that describes it, recorded in your name on this shift for the office; two of the person's goals, each with its strategy and five sentences from Didn't happen today, through needed a lot of help, some help and a prompt, to Did it on their own
Against each goal, one of five plain sentences — in the worker's name (NDIS demo)

Continuity, and the person's say in who comes

Record the workers a person prefers and the ones they don't want, with a reason if you like. A blocked worker is refused when anyone tries to roster them onto that person's shift. And where only their own team should come, tick Only their team works with them: anyone outside their teams is refused, and left out of the shift's staff list. When a coordinator asks who should work a shift, Corella ranks the team out of a hundred on availability, checks and training, skills and language, continuity, closeness, hours left under their cap and the award — and continuity counts: being named as preferred, shifts with that person in the last 90 days, or sharing their team. Each person gets a match out of a hundred and a plain verdict, with the reasons for and against written out beside it. It's arithmetic and rules you can check by hand, and it's a suggestion; the coordinator decides.

Who should work this shift?, in the NDIS demo: workers ranked with a match out of a hundred and a verdict, each with the reasons for and against written out beside it
Who should work this shift — the match, with its reasons beside it (NDIS demo)

Groups and peer programs

Many peer support and psychosocial programs run as groups, so a program is its own record in Corella: a leader, a weekly timetable, a venue and the NDIS item it's claimed under; a roll where each person is enrolled, waitlisted or exited; sessions that are scheduled, completed or cancelled; and attendance marked present, absent or apology, with a note. The program keeps its own documents, and a risk assessment can take the program as its subject, so the venue's or the outing's risks don't end up on one person's file. Delivery and billing run through group shifts on the schedule, and when a session runs as a group shift, the worker's note is filed on the record of each person on it.

Programs in Corella, from the NDIS demo: three active programs — community outings, a kitchen skills club and an art group — each with its leader, weekly time, enrolled count and upcoming sessions
Programs — each with its leader, timetable, roll and sessions (NDIS demo)
A team meeting around a table
A team working from one record.
A family walking with an older woman in a garden
Families see visits and funding — never notes.
Two women walking and talking in a park
Rostering that follows continuity.

Photographs are licensed stock images of models, not Corella customers.

The live demo

See it on its own instance.

The NDIS demo shows the same records, notes and rosters a mental health or peer-support service uses. It reads participant and support worker; consumer and peer worker are one setting on your own instance.

It runs at demo.corellacare.com.au — made-up people, reset every night at 3:00 am Melbourne time.

About this demoAsk for a pass

Guides for this

Written for the person who has to get it right.

Fair questions

What people in this sector ask us.

Our service says consumer — or avoids the word. Can Corella use ours?
Yes. Pick consumer, participant, member, client or another ready-made word, or type your own, and the menus, headings, reports and report exports follow it, the incident register's included; the same card lets you call your team peer workers. It's a display setting for the whole organisation — web addresses stay as they are, nothing in your records moves, and a service agreement uses the program's own word — participant under the NDIS — and yours for a private arrangement.
What does a peer worker see about the person they're supporting?
What they need for the shift, not the whole file. On the built-in care-worker level their shift shows what's recorded under need-to-know — Medical and Behaviour support included — the person's active goals and, where that person's record allows it (the default), the six most recent notes that aren't office-only. If anything is recorded under need-to-know, the clock-on completes once they confirm it.
Can some notes stay with the office?
Yes. The record's office-only notes never reach a worker's brief, and a coordinator can mark a note office-only so it stays out of the notes workers read. An office-only note stays in the office: a worker on the shift sees neither its words, its subject nor that it exists, and a Care Signal raised from one reaches only team leaders and safeguarding leads who can already read office-only notes. If you switch the AI tools on, the office's record summary and drafted letters include office-only notes in what they send to our AI provider in the United States, and the screen says so first.
What happens to a note written for a group session?
It lands on the record of everyone on the shift. A note written on a shift with several people is filed on each person's record, attached to the shift, and each copy can be edited on its own until it's final.
Can we run peer support groups and keep a roll?
Yes. A program has its own record — leader, timetable, venue, NDIS item — with a roll of enrolled, waitlisted and exited people, sessions, attendance marked present, absent or apology, and its own documents and risk assessments. Delivery and billing run through group shifts on the schedule.
Can the person we support choose who comes — or who doesn't?
Yes, and a no is enforced. Record preferred and blocked workers on their record, with a reason if you like: a blocked worker is refused when anyone tries to roster them onto that person's shift, and a preferred one counts towards continuity when Corella ranks who should work a shift. That ranking is a suggestion with its reasons shown, and the coordinator decides. And where only their own team should come, tick Only their team works with them: anyone outside their teams is refused, and left out of the shift's staff list.
Can we chart a measure our team already records?
Yes. If your team records a number on one of your own forms, an administrator picks that question under Settings → Measures over time and Corella charts it on the person's clinical record against its dates, labelled a record of what was recorded, not a clinical assessment. Corella plots exactly what was typed, and your clinicians read it.
Does any AI read our notes, and where does the text go?
Once your organisation switches the AI features on, Care Signals reads new and edited notes and puts the passages it picks out in front of your office, and a coordinator's record summary or drafted letter reads the person's record, office-only notes included. That text is processed by our AI provider in the United States under commercial terms that prohibit training on customer content, while your records are stored in your own Corella database in Sydney. It never edits a note or writes care documentation; a person decides what happens next.
What can families see in the portal?
A family member with a portal login sees the person's funding, the visits you've published and who's coming, invoices waiting for their say where you're the plan manager, and their email preferences — while notes, the plan, incidents, documents, medications and messages stay with your team. Family logins are free.
We deliver psychosocial recovery coaching. Can we bill it through Corella?
Yes, as a delivered support. Set it up in your price book with the catalogue's recovery coaching item on each time band; Corella holds the NDIS national price limits for those items, so Settings → NDIS prices checks your prices against them, and for agency-managed participants the invoice run feeds the NDIA bulk payment file you upload in the provider portal.
How are peer workers handled?
As staff, under the title you choose — peer worker included. They're rostered with the same award checks, their approved timesheets feed the pay runs Corella builds for export to your payroll software, and they're inducted with a checklist and trained with courses you assign.
What does Corella hold for a mental health service?
The operational record — people, plans, notes, groups, incidents, rosters and billing — with your own plan sections and forms holding the safety and crisis plans you already use. The clinical judgement stays with your team.

Bring your own roster to the conversation.

We'll walk through the parts of Corella that matter for your service — on a live instance, in your words.

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