- Access:
- Safety, quality and compliance at Manage, set by role in Settings → Roles
Step by step
- Open an incident to triage it, assign it and record the outcome.
Tips
- Reportable incidents have statutory timeframes.
- Everyone who manages incidents is reminded before each date: 12 hours before the 24-hour notification falls due, and a day before the second report. A follow-up action's owner is reminded the day before it is due. Reminders come between 8 am and 8 pm on the practice's clock — one that would fall at night comes at 7 pm the evening before — in the app, and by email where urgent emails are on.
Screen
Report an incident
Report as soon as practicable after the event. The coordination team is notified straight away.
- Access:
- Safety, quality and compliance at Do the work, set by role in Settings → Roles
- A prompt partial report beats a late complete one.
This is the help Corella shows on this screen, word for word, written in its default words: client and carer.
