Corella vs ShiftCare, on the facts.

Your own instance

Own database, own subdomain, your branding — isolation is the architecture

In the base product

For every provider — there are no tiers to gate them

Same-day replies, every day

We reply the same day, every day, including weekends and public holidays — the same support for every customer, with no support tier to buy

Km + minutes on the shift

Recorded together in the carer app, any time until the timesheet is approved — and, for a company vehicle on the shift, its odometer when they take it and when they finish, kept in the vehicle's own log

A labelled line in the export

Kilometres and travel minutes the carer records on the shift carry through as their own labelled line in the payroll export

Live category utilisation

Support-category allocations with bars that move as shifts deliver

"Needs attention" on the client list

Administrative checks counted per client in three groups — billing and funding, care, profile — each opening the clients it counted, showing the checks your role can open. Beside each count, last Monday's snapshot ("was")

Built in

Publish, require acknowledgement, watch the x-of-y count fill

Builds the file, reads the outcome back

The NDIA's 16-column bulk payment file, generated exactly — and the outcome file read back line by line: paid, part-paid or rejected

Xero, with the proof PDF

Invoices pushed with the proof-of-support PDF attached, and payments read back

A payroll CSV, or Xero Payroll

Approved timesheets out as a payroll CSV for your payroll software — or, where Xero is connected, the pay run's hours pushed to Xero Payroll as draft timesheets, by time band, with allowances, kilometres and sleepovers carried in the CSV

Included, and the logins are free

Every provider gets it, and participant and family logins don't count as billable seats — you pay for staff only

Care Signals, summaries, note checks

Included at no extra cost: progress notes triaged into confidence-scored signals — each with the excerpt it came from, a severity and one click to raise a real incident — plus office-only client summaries, a weekly organisation brief, dictation, record-and-summarise for meetings, a form builder that reads a blank paper form into a template someone reviews, Check my note, and shifts dictated as drafts you check one at a time. Assistive by design: nothing is saved until a person saves it

Text in the United States; speech in the EU

Your records are stored in Sydney. Text is processed by our AI provider in the United States under terms that prohibit training on customer content; speech is transcribed in the European Union, and your instance instructs that service to delete the recording and its copy of the text

Thirteen checks on the draft roster

Minimum engagement, breaks, broken shifts, daily and weekly overtime, sleepover length and frequency, rest afterwards, work beside a sleepover, meal and tea breaks — on the shift, on the week, and per staff member — and the roster notice when you publish. Each warning explains itself and the coordinator decides, and the engagement, break, overtime and sleepover thresholds are yours to set. Rules and arithmetic you can check by hand

Ranked, and it shows its working

Ranks who should work it on availability and declared hours, checks and training currency, skills and the client's language, continuity with that client, suburb, hours left under their cap — and whether the shift would create an award problem. Every candidate lists its reasons for and against, so you can disagree with the ranking. Post it and the people who could work it are told in the app — and, where your texts are on, the office can text it to them too

Underspend, exhaustion date, demand vs capacity

Per-participant burn rate with a projected exhaustion date and a projected UNDERSPEND — the expensive NDIS failure, because unspent funding is support that never happened and a reason the next plan gets cut — plus demand against capacity week by week. Committed work is priced from the same price book as your invoices

Native, included, on unfilled shifts

Cost, revenue and margin per shift with a profitable / low-margin / loss-making verdict — computed from the roster by the same pay engine that runs payroll and the same price guide that raises the invoice, so the three agree. A shift can be costed before anyone is rostered to it, while it's still free to change. Gross contribution, excluding overheads

Build your own, area by area

Your administrator switches them on, starts from one of four built-in levels and chooses area by area how far each role reaches, across a fixed vocabulary — the roster, clinical records, money, HR, settings, your website and the rest. Each person's access comes from their one role, and support workers see the participants they're rostered with

Email notifications; text broadcasts and open-shift texts

Email notifications by category, plus text broadcasts to staff and families and an open shift texted to the workers who could take it, switched on with you when you go live. Corella also texts an outside provider their sign-in code, where you've opened that portal and your texts are on. Every text names your organisation first, and a STOP reply is honoured

Quote, then the agreement, signed online

Numbered quotes with NDIS item numbers on each line and a required expiry date; an accepted quote converts into the funded service agreement, and either can be signed online through a private link you send, the record keeping who signed, when and the exact wording shown

A private calendar feed

Each worker adds their own shifts to Google, Outlook or Apple Calendar through a private link

Standing charges, billed in each invoice run

A fixed amount for one client every week, fortnight or month, whether or not a visit happens — each invoice run bills every one that falls due, exactly once, and an NDIS-funded client's charge names its support item, within its national price limit

Contracts, onboarding, reviews, leave, HR cases

Contracts, onboarding checklists, performance reviews, leave requests, and HR cases only the people you name can open — in the $19

Ads on your website, a hire becomes staff

Job ads go from Corella to your website's careers page, applicants arrive with their CV, interview panels score them, and a hire becomes a staff login with their training assigned

Your own courses, set by role

Courses you build, given to each person by role — a new hire included — the checks and certificates staff must hold with their expiry dates, and clock-on held until mandatory training is passed, if you choose

Chat, groups, threads on a record

One-to-one, groups and a conversation on a person's record, urgent messages to acknowledge and a daily handover

Referrals land; a clear new name becomes the record

Referral forms on your website arrive in Corella, and a clear new name with nobody alike on file can become the record automatically, once you switch that on

Built and hosted: A$19 a month on top

We build it and host it, with news, your team, careers and forms that land in Corella — A$19 a month per organisation, on top of the $19 a user

The roster assistant, for the whole week

It proposes someone for every shift this week still short of people, with its reasons; a coordinator assigns each one. Rules and arithmetic you can check by hand

Dictate shifts, as drafts

Say or type the week's shifts and each comes back as a draft you check and create, one at a time — part of AI assistance, which your organisation switches on

Leads through stages, and bookings

Enquiries through stages to a client, booking requests from your website held for the office, and an intake that builds the record and a draft support plan from its answers; prospects on a waiting list, with how long each has waited

$19 per staff user/month, all-in

AUD, no GST · everything included · texts 10c a part · $149/month minimum · participant and family portal logins are free