- Access:
- Safety, quality and compliance at Manage, set by role in Settings → Roles
Step by step
- Choose what it is about, so the trends and the governing body's report count it.
- Add each issue it raises. For each, write what was done and its outcome, then Mark resolved.
- Add to the handling record as it happens: who was consulted, the person complained about given the chance to respond, a referral to another body (with the incident's number if it became one), an improvement made, how well it worked, and training given.
Tips
- A supporter — family, a guardian — is consulted only with the person's consent: tick that they consented.
- Add a new step to correct an earlier one.
This is the help Corella shows on this screen, word for word, written in its default words: client and carer.
