- Access:
- Safety, quality and compliance at Manage, set by role in Settings → Roles
Step by step
- Record when each person you support was given your complaints guide, and how.
- At least once a month, invite feedback: Send it now in Corella reaches every portal login or every staff member; record one sent another way, such as on the statement or at a meeting.
- Choose the course that is your complaints training, and see who completed it in the last 12 months.
- Publish a short note of what you heard and what you changed — it shows on their portal's Feedback page.
This is the help Corella shows on this screen, word for word, written in its default words: client and carer.
