- Module:
- Support at Home funding (aged care), switched on in Settings → Modules
- Access:
- Money and billing at Office, set by role in Settings → Roles
Step by step
- Make today's claim file puts every ready line in one file, named for the day. Download it and upload it in the Aged Care Provider Portal under Bulk invoices. The portal takes one claim a day.
- A line claimed more than 60 days after its budget ended is late: choose the late reason Services Australia lists, and say why where it asks.
- Assistive technology and home modifications lines are claimed in the provider portal, with their item details.
- A claim is usually paid about 7 days after it goes in.
- Payment statements: in the provider portal, open the paid claim's Payment details, download the statement as CSV, and upload it here. Each item is matched to the line Corella claimed, and the statement opens with any difference shown.
Tips
- Upload the payment statement as the provider portal gives it. A file opened and saved in Excel has its long numbers rounded (1.00E+11) and is refused — download it again.
This is the help Corella shows on this screen, word for word, written in its default words: client and carer.
