NDIS: Your shifts on your phone — the support worker's tour

This course walks through the screens a support worker uses on their phone, with a picture of each from Corella's demo, with made-up people.

Open each one on your own phone as you go.

It takes about ten minutes.

The last step is three short questions.

The day opens on Today: each shift with its time, the participant, the address, and Clock on.

Clock on opens three hours before a shift starts and closes when it ends.

Open shifts you could pick up show at the top.

Open a shift to see its instructions and its tasks.

A task marked Must do has to be ticked before you can clock off.

Further down are the participant's emergency contacts and documents, and recent notes from the team.

Further down is the participant: how to reach them, and what the office has marked for support workers to know before they walk in — allergies, medical conditions, mobility.

When the participant has medicines, each one is on the shift.

Tap what happened with the dose — Given, Refused or Missed — and it is recorded on this shift, with the time and your name, in their medication record.

An as-needed medicine wears an As needed badge, and after you tap Given, Add follow-up records how it went.

Medicines in a Webster pack are recorded once for each time of the pack — Breakfast, Lunch, Dinner or Bedtime.

Write the note on the shift: what you did and what you saw.

It is saved on this shift and in the participant's record, where the office reads it.

Anything that went wrong, nearly went wrong, or could: choose hazard, incident or near miss, say what happened, and send it.

The coordination team is told straight away.

From a shift, Report an incident is under Forms, and the report is linked to that shift.

Choose the incident type — Medication error is one — and how serious it was, and say what you did straight away.

Three questions on what this course showed.

You need two of three.