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Free template · service agreements

Service agreement template for NDIS providers.

A plain-language agreement built on the NDIA's guidance and the Practice Standards: the supports and what they cost, travel and cancellations, rights, privacy and complaints, how it changes and ends — and a line saying it authorises no restrictive practice.

Who it is for: NDIS providers of any size, sole traders included, agreeing supports with a participant or their representative.

Download the Word file

No email, no sign-up. Checked against the rules on 26 September 2026.

What's in it

10 sections, built on the rules.

  1. 01Who this agreement is betweenProvider: legal name and trading name · ABN · NDIS registration number, if registered · Participant name · Participant contact details · NDIS number · Representative, nominee or guardian (if any) · Their authority to act for the participant
  2. 02How the supports are paid, and for how longHow the participant's plan is managed · Plan manager and contact (if plan-managed) · Agreement starts · Agreement ends (or ongoing) · Review date
  3. 03The supportsSchedule of supports · GST, materials and other charges · Estimated total for the agreement period
  4. 04Travel, cancellations and invoicesProvider travel · Non-face-to-face work and reports · Cancellations and no-shows · Invoices and payment
  5. 05ResponsibilitiesWhat we will do (the provider) · What the participant will do · Conditions on any support, and why they apply · When supports may be withdrawn
  6. 06Communication, privacy and working togetherPreferred language and format · Worker preferences · Consent and privacy · Working with other providers
  7. 07Feedback, complaints and disagreementsHow to give feedback or make a complaint · If we disagree
  8. 08Emergencies, changes and endingEmergencies and disasters · Changes and reviews · Ending the agreement · Conflicts of interest
  9. 09Supported independent living or SDASeparate agreements in place · SIL arrangements
  10. 10SignaturesParticipant or representative: name, signature, date · Provider: name, role, signature, date · Copy given to the participant (date and format) · If it isn't signed, or isn't in writing, record why

Recommended for most supports, required for SDA

The NDIA recommends a written service agreement whenever a participant starts with a new provider, but it's only mandatory for specialist disability accommodation. A good one covers the supports and how they're delivered, the costs, both sides' responsibilities, how disagreements are handled, and how it's reviewed, changed and ended.

What is a service agreement? — NDIA

Registered providers: made with the participant, signed by both

Under the Practice Standards, registered providers develop the agreement with the participant, explain the supports and any conditions and why they apply, help the participant understand it in their own language and way of communicating, and give them a copy signed by both. If that isn't practical, or the participant chooses not to have one, record the circumstances.

NDIS (Quality Indicators for NDIS Practice Standards) Guidelines 2018, section 21 — legislation.gov.au

Prices and terms agreed before the work

The NDIA's pricing arrangements say providers shouldn't set conditions that conflict with them. Travel can be claimed only if it's agreed in advance, reports the NDIA asks for only if the agreement allows it, cancellation terms belong in the agreement, and time spent preparing the agreement isn't billable. These come from the 2025-26 arrangements, the latest detailed version published — check for the 2026-27 update.

Pricing Arrangements and Price Limits 2025-26 (PDF) — NDIA

SIL: the service and the tenancy kept apart

Since 1 July 2026, a registered SIL provider that also provides the housing keeps the service agreement and the tenancy agreement separate, helps the participant understand that one doesn't depend on the other, and covers six matters in writing — from concerns about the home and conflict with housemates to vacancies and visitors.

SIL: tenancy and housing — NDIS Quality and Safeguards Commission

Claims within 90 days, from 1 December 2026

From 1 December 2026, claims for NDIS payment must be made within 90 days of the support, down from two years. Worth writing into your invoicing terms.

NDIS Act 2013, section 45A — legislation.gov.au

The template

Use it here, or take it with you.

Print it, save it as a PDF, or download the Word file and put your own name and logo on it.

Download the Word file

Service agreement

Organisation: ______________________________

01 Who this agreement is between

Provider: legal name and trading name

ABN

NDIS registration number, if registeredOnly registered providers may describe themselves as registered.

Participant name

Participant contact details

NDIS numberNeeded for claiming.

Representative, nominee or guardian (if any)

Their authority to act for the participantFor example: plan nominee, guardianship order, parent of a child.

02 How the supports are paid, and for how long

How the participant's plan is managed

  • NDIA-managed
  • Plan-managed
  • Self-managed

Plan manager and contact (if plan-managed)

Agreement starts

Agreement ends (or ongoing)

Review date

03 The supports

Schedule of supports

Support and item numberWhere, when and how oftenHours or units, and ratioAgreed price and estimated total

GST, materials and other chargesWhich supports carry GST, and any materials or other fees. The NDIS price limit is a ceiling, not the price — write the price you've agreed.

Estimated total for the agreement period

04 Travel, cancellations and invoices

Provider travelChargeable only if agreed here in advance: the basis, the rate, any cap, and how a trip shared between participants is split.

Non-face-to-face work and reportsAny activities you'll charge for that aren't face to face, and whether reports the NDIA asks for can be claimed.

Cancellations and no-showsThe notice each support needs, what you may charge if it's cancelled late, when you'll waive the charge — and what happens when you cancel.

Invoices and paymentHow often you'll invoice, how it's paid, and who to ask about an invoice. From 1 December 2026, NDIS claims must be made within 90 days of the support.

05 Responsibilities

What we will do (the provider)Safe, competent supports; follow the NDIS Code of Conduct; keep information private; keep records; explain how incidents are managed.

What the participant will doGive notice of changes, keep the home or workplace safe for workers, follow the cancellation terms.

Conditions on any support, and why they apply

When supports may be withdrawnWhen, and with how much notice. A participant's choice to take a reasonable risk isn't, on its own, a reason.

06 Communication, privacy and working together

Preferred language and formatInterpreter, Easy Read, large print, audio.

Worker preferencesIncluding the preferred gender of workers for personal care.

Consent and privacyWhat information you collect and why, who it's shared with, where it's stored, how to see or correct it, and how to withdraw consent.

Working with other providersWho we'll work with, with the participant's consent.

07 Feedback, complaints and disagreements

How to give feedback or make a complaintYour own contact first. Then the NDIS Quality and Safeguards Commission — copy its current contact details from its website. The participant can have an advocate or support person at any stage.

If we disagreeThe steps to try, and who to contact.

08 Emergencies, changes and ending

Emergencies and disastersHow supports continue, and what happens if a regular worker can't attend.

Changes and reviewsHow changes are agreed in writing. New supports, a new provider or a new NDIS plan usually mean a new agreement.

Ending the agreementThe notice each side gives, and how you'll help with a move to another provider.

Conflicts of interestAnything that could be one — for example, providing both the housing and the support.

09 Supported independent living or SDA

Only if they apply. Supported independent living (SIL) and specialist disability accommodation (SDA) carry extra rules — see this page.

Separate agreements in place

  • SDA agreement
  • Tenancy agreement, kept separate from this one
  • Not applicable

SIL arrangementsConcerns about the home, conflict with housemates, changes in circumstances, how vacancies are filled, behaviours that put a tenancy at risk, and visitors.

10 Signatures

This agreement does not authorise any restrictive practice.

Participant or representative: name, signature, date

Provider: name, role, signature, date

Copy given to the participant (date and format)

If it isn't signed, or isn't in writing, record why

A free template to adapt — not an official form, and not legal or compliance advice. Corella is not affiliated with the NDIA or the NDIS Quality and Safeguards Commission. The rules behind it change, so check the current guidance and your own obligations before you rely on it. A free template from Corella — corellacare.com.au/templates/ndis-service-agreement/

Filling it in

What makes it a good record.

Write it with the person

Go through it together, in their language and format, and give them time to think it over and talk to someone they trust before they sign.

The price is what you agree

The NDIS price limit is a ceiling. Write the price you've actually agreed for each support, whether GST applies, and an estimate for the period.

Spell out cancellations

Say how much notice each support needs, what you'll charge for a late cancellation, when you'll waive it, and what happens when you're the one who cancels.

Charge only what's written down

Travel, non-face-to-face time and reports can be charged only if the agreement says so. Preparing the agreement itself isn't billable.

Keep it readable

Plain words, short sections, and an Easy Read version where the person needs one. An agreement the person can't follow protects nobody.

Review it when things change

New supports, a new provider or a new NDIS plan usually mean a new agreement. Put a review date on it, and keep to it.

A free template to adapt — not an official form, and not legal or compliance advice. Corella is not affiliated with the NDIA or the NDIS Quality and Safeguards Commission. The rules behind it change, so check the current guidance and your own obligations before you rely on it.

In Corella

The same record, kept for you.

In Corella, a numbered quote converts into the funded service agreement and keeps the link back to the quote it came from. Either can be signed online through a private link you send from your own mailbox — Corella records who signed, when and the exact wording they saw, and files the signed PDF. The link doesn't check identity, and it lapses after 14 days. For plan-managed funding, invoices go to the plan manager on the active agreement.

Fair questions

Before you use it.

Sources

The other templates

Is a service agreement mandatory under the NDIS?
Only for specialist disability accommodation. For other supports the NDIA recommends one, registered providers have Practice Standards to meet about agreements — including recording why, if there isn't a written one — and supported independent living has its own requirements from 1 July 2026.
Is there an official NDIS service agreement template?
Not a current one that we could find. The NDIA explains what a good agreement covers, and this template follows that. Aged care is different: the Department of Health, Disability and Ageing publishes an official service agreement template for Support at Home.
Can we charge for writing the service agreement?
No. Under the NDIA's pricing arrangements, developing and agreeing a service agreement is part of running your business, not a billable support.
What should the cancellation terms say?
The notice needed for each support, what you'll charge for a late cancellation or a no-show, when you'll waive it, and what happens when you cancel. The NDIA's pricing arrangements set when a short-notice cancellation can be claimed and how much, and they're updated each year — check the current version before you write your terms.
Does a service agreement allow restrictive practices?
No. Restrictive practices are governed by behaviour support plans and state or territory authorisation, not by a service agreement. This template says so in writing, next to the signatures.
We're a sole trader — do we need all of this?
Keep what applies and cut what doesn't — or start from our short version, made for one or two supports at a set price. Either way, keep the supports and prices, cancellations, how to complain, how the agreement ends, and the signatures. Consumer law applies to NDIS agreements too, so avoid unfair terms.

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